Catering Admin Officer Plus

**About us**

Appetite Catering have been in operation for over 15 years, are a small family operated corporate catering company with very loyal and long-standing customers. Our menu focuses on items made in-house and we pride ourselves on the quality of our food and our service. We offer delivered catering & occasional functions for the corporate market.

We are seeking someone with outstanding customer service and a can-do attitude who is keen to learn all about our business and grow with it.

The role is Monday to Friday, 25-30 hours per week (approx. 9am-2pm) and based in West Melbourne.

Working alongside the General Manager, you’ll be part of a small but efficient team of passionate and experienced professionals. This role provides potential for growth into a full-time position (as the business grows) for the right applicant and is available for an immediate start.

**About you**

You might be someone who has 2-3+ years’ experience with a hospitality and/or catering background with excellent customer service experience in a related or entirely different industry who is willing to learn. No matter your background, you will need strong organisational skills, an ability to manage multiple tasks simultaneously and always think a step ahead. You need to have confidence and professionalism in your customer service approach, willingness to get involved, learn, and contribute to a harmonious hard-working team.

As one of the first points of contact for our business, your exceptional customer service skills will be paramount. Essentially, this role is open to anyone who is a great communicator that loves working with food and assisting customers.

**Days may include**:

- Entering and amending catering orders per customer requirements.
- Creating catering quotes to suit a customer’s brief.
- Working closely with the General Manager, kitchen, and drivers with a focus on teamwork.
- Entering bills and invoicing customers.
- General filing and admin.
- Delivering orders to customers based on delivery requirements for the day. This involves navigating CBD streets in one of our vans to drop off catering to our customers.

**The successful applicant must have the following**:

- Positive, friendly, can-do attitude & strong work ethic.
- Genuine, enthusiastic, professional customer service.
- Previous experience in office admin or similar
- Understanding of food and dietary requirements
- Ability to work in an often busy & changing environment whilst always remaining calm and focused.
- Attention for detail and accuracy.
- Great energy, professional presentation, high hygiene standards.
- Intermediate computer skills
- Fluent English and great communication skills.
- Be a confident driver with a clean & valid full driver’s license (ability to drive a manual vehicle preferred but not essential).
- Australian Residency

**Desirable but not essential**
- Previous hospitality/catering experience

**The Benefits**
- Great team environment
- Monday to Friday - no nights, no weekends
- Easy public transport access

**Job Types**: Part-time, Permanent

**Salary**: $24.00 per hour

Expected hours: 25 - 30 per week

Schedule:

- No weekends

Application Question(s):

- Do you have an understanding of food/menus and dietary requirements?
- Do you have a full & valid driver's license? And are you able to drive a manual vehicle?

**Experience**:

- Hospitality: 3 years (preferred)
- Administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- West Melbourne, VIC 3003 (required)

Work Location: In person