Customer Activation Manager

**About the Role**

The Customer Activation Manager is responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment. Reporting to the State Manager, the Customer Activation Manager will partner with various stakeholders in order to establish and manage a range of activities to enable our customers to meet their annual activity requirements and build capability and motivation.

**This role is being offered on a full time, ongoing basis at our Bunbury or Busselton site.**

**About You**

To be successful in the role you will be able to:

- Demonstrate high level of interpersonal skills;
- Demonstrate your ability to work effectively with a culturally diverse range of clients, employers and staff;
- Maintain up to date knowledge of the labour market, suitable local employers and trends in employment that are relevant to Workskil Australia’s caseload;
- Liaise extensively with various stakeholders in order to establish a range of activities to enable Workskil Australia’s customers to meet their annual activity requirements or generally build capability and motivation;
- Prove your experience in creating employment pathway opportunities;
- Demonstrate your ability to read reports and use that data to identify performance and compliance issues;
- Demonstrate strong skills in data entry, ability to use the Microsoft Office suite and ability to type (minimum 30 words per minute); and

You will also be required to:

- Hold a current driver’s licence;
- have a good understanding of WHS practices;
- Have a minimum of one years experience in a management role;
- Have a minimum of two years experience in Employment Services; and
- Have a minimum Certificate IV in Employment Services or Career Development and have completed three 3 WHS Modules from Certificate IV in WHS.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application