Business Manager

Solid company
- Long term opportunity
- Be valued and appreciated for your contribution

Are you a results-driven leader with a knack for optimizing operations and a passion for strategic growth? This Plumbing company is on the lookout for a dynamic **Business Manager** to play a pivotal role in their continued evolution. Collaborating closely with their Delivery and Commercial Performance Manager, you'll be at the heart of their day-to-day operations and instrumental in steering their future trajectory. This is an exciting opportunity to lead a high-performing support team, drive efficiency through innovative solutions, and actively contribute to their forward-thinking leadership group.

If you thrive on transforming systems and processes, excel at balancing big-picture strategy with meticulous execution, and are eager to make a tangible impact in a rapidly growing business, then we want to connect with you

As the Business Manager, you'll be a key driver of operational excellence and strategic growth across a diverse range of functions:

- **Strategic Leadership & Operational Oversight**:

- Co-manage end-to-end business operations by championing a culture of continuous improvement and high-performance.
- Provide hands-on leadership and mentorship to their dedicated office support team, including schedulers, outsourced bookkeeper, and administrative staff.
- Facilitate and lead weekly Toolbox and Leadership meetings, ensuring accountability, driving key initiatives, and tracking follow-through.
- Oversee the intricate daily scheduling of the plumbing team. This is a critical function, encompassing direct scheduling involvement, supervision of the scheduler, real-time monitoring of field staff, and strategic prioritization to optimize client satisfaction and business utilization.
- **Financial Stewardship & Insight**:

- Partner with outsourced bookkeeping team to ensure impeccable, timely invoicing and proactive management of accounts receivable, optimizing cash flow.
- Review and approve payroll, meticulously managing overtime, time in lieu (TIL), and comprehensive leave planning.
- Develop and deliver insightful financial and operational reports (weekly, monthly, quarterly), providing data-driven analysis and actionable insights to inform strategic decisions.
- **Client & Contractor Relationship Management**:

- Cultivate and maintain robust relationships with key clients, expertly managing escalated service issues and consistently exceeding key performance indicators (KPIs).
- Oversee all aspects of subcontractor engagement, including compliance verification, approvals, and efficient purchase order management.
- **Planning, Compliance & Resource Optimisation**:

- Lead proactive resource planning initiatives, including optimizing on-call rosters, strategically leveraging subcontractor partnerships, and comprehensive leave management.
- Oversee the efficient and compliant management of the fleet and equipment assets.
- Ensure robust safety management systems, meticulous reporting, and ongoing adherence to all regulatory compliance requirements.
- Streamline day-to-day office operations, fostering a productive and high-efficiency work environment.
- **People & Culture Development**:

- Champion all HR-related matters, from seamless staff inductions and tailored training plans to effective performance reviews and the setting of clear, business-aligned KPIs.
- Cultivate team development and morale through transparent communication, structured feedback mechanisms, and empathetic, proactive leadership.
- **Growth Acceleration & Innovation**:

- Actively contribute to business expansion through strategic networking and proactive opportunity development.
- Drive internal communication, facilitate valuable training programs, and strengthen team cohesion and engagement.
- Identify, champion, and implement cutting-edge system and process improvements that enhance scalability, operational efficiency, and future-proof the business.

About You:
**You're a modern leader who brings**:

- Proven, hands-on experience in operations, project, or business management, ideally within the plumbing, construction, maintenance, or trades-based sectors.
- Exceptional strategic planning, meticulous scheduling, and superior organizational skills, enabling seamless execution in a dynamic environment.
- A confident, approachable, and engaging communication style that fosters strong relationships with internal teams, clients, and external partners.
- Robust financial acumen, with practical experience in budgeting, insightful reporting, and end-to-end payroll processes.
- Tech-proficiency, demonstrated by advanced Excel skills and comprehensive experience with Microsoft 365.
- A track record of success using modern job management systems like AroFlo or similar platforms.
- Confidence and expertise in navigating compliance and Work Health and Safety (WHS) obligations.
- A collaborative and empowering leadership style, coupled with a pr