Service Advisor

About us

W Win Engineering is a 100% Australian family owned and operated business. We are a leading supplier of concrete pump spare parts & accessories and manufacture our own brand of line pumps. W Win Engineering has a close knit dynamic team of highly experienced and qualified Engineers, Mechanical Fitters and Welders. We pride ourselves on delivering personalised and exceptional service and products. Due to continued growth of both our retail workshop and new line pump sales we are currently looking for a Full Time Service Advisor.

We offer:

• $75,000 starting salary
• Professional and safe working environment.
• Positive team environment.
• Ongoing training and career development.

About the role

The purpose of the role is to assist the workshop service team in managing the daily workflows which will include repair, diagnostic and servicing of concrete pumping equipment and parts.

Full training of W Win Engineering product lineup, workshop services and organisational policies and procedures will be provided to the successful candidate.

The key tasks and responsibilities of the role include:

• Coordination of workshop and service technicians to meet deadlines and ensure customer satisfaction
• Scheduling the trades staff to project jobs and repairs
• Taking phone bookings from customers in need of workshop or onsite service jobs
• Supporting service technicians and field staff with job allocations and administration
• Maintaining compliance with company procedures, safety standards, and quality requirements
• Quoting and invoicing of service jobs
• Working closely with service technicians and liaising with customers to ensure timely completion of all workshop service jobs

About you

The following attributes will serve the successful applicant well in this role:

• Previous experience in a similar industry including workshop, service and supervisory functions (Preferable, full training provided to the successful candidate)
• Sound mechanical knowledge
• Strong organisational and time management skills
• Exceptional written and verbal communication skills to internal stakeholders and clients
• Competent in Microsoft Office software
• Strong desire to learn about products and services
• Ability to work in a dynamic and fast paced environment

We are a family company with plans for growth and continues to provide opportunities and training for its close knit and dedicated employees. If you wish to be part of this dynamic team, please apply directly through Indeed including a cover letter and resume.

Job Type: Full-time

Pay: From $75,000.00 per year

Experience:

• Warehouse or Workshop: 1 year (Required)

Licence/Certification:

• Driver Licence (Required)

Work Location: In person