Customer Care Officer

**Customer Care Officer**:
**Job reference**: #3657

**Brand**:Healius Pathology

**Location**: 460 Lower Heidelberg, Heidelberg VIC 3084 (Genetic Laboratory)

**Work type**: Full Time (Permanent) hours per week

**About **us**

Healius Pathology is part of Healius’ Pathology division, one of Australia’s leading providers of private medical laboratory and pathology services. We operate about 100 medical laboratories and 2,000 patient collection centres across metropolitan, regional and remote Australia. Each year, we provide one in every three pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals to small and remote Australian Aboriginal communities.

**About the role**

We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:

- Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
- Set up and manage case files as appropriate to the testing requested in a timely and efficient manner according to documented procedures
- Assist with various customer care tasks with the focus being on teamwork
- Answer phones and triage calls for distribution to appropriate team members
- Maintain patient confidentiality in accordance with privacy legislation
- Maintain accurate documentation and records
- Manage time effectively and prioritise work within established routines, methods, and procedures
- Work cooperatively as part of the customer care team and wider Genomic Diagnostics team

**About you**
- Ability to problem solve would be an advantage
- Proficient computer skills, excellent attention to detail
- Familiarity with medical terminology would be an advantage
- Possess sound communication skills and good customer care


**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**How to apply**

**Right to work, background checks and clearances**
You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

**Vaccination requirements**
As per the Healius Group COVID-19 Vaccination Policy, Healius Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. To support this, we require all employees to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutic Goods Administration, or provide an approved medical contraindication certificate.

**Our commitment to diversity and inclusion**

Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.