Customer Support Officer

2 days ago


Heidelberg West, Victoria, Australia Able Living Full time $60,000 - $65,000 per year

Customer Support Officer

Heidelberg West, Melbourne VIC

Full-Time | $60–65k + super

Bilingual in Vietnamese and English advantageous.

Must be willing to travel between Heidelberg West to Mont Albert branches to cover shifts if required.

About Us

Able Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to advanced rehabilitation equipment, we're passionate about helping people live more independently. Our team prides itself on delivering innovative solutions, outstanding customer service, and genuine care for our clients.

About the Role

We're seeking a dedicated Customer Support Officer to join our team in Heidelberg West on a full-time basis. In this role, you'll be the backbone of our sales and customer service operations, ensuring every enquiry and order is handled with care and efficiency. You'll work closely with customers, suppliers, and our internal team to deliver a seamless experience.

Work hours are Mon - Fri 9m - 5pm, with a rotating Saturday morning shift approx once a month.

Key Responsibilities

  • Prepare and process customer quotes and orders
  • Respond to customer enquiries via phone, email, and in person
  • Manage and track special orders for NDIS, DVA, TAC and HCF clients
  • Support the sales team with administration, reporting, and follow-ups
  • Maintain accurate records in CRM/ERP systems (Salesforce, Odoo, or similar)
  • Contribute to continuous improvements in customer service and processes

About You

To thrive in this role, you'll bring:

  • Previous experience in customer service or sales administration
  • Strong communication skills and an empathetic, customer-first approach
  • High level of computer literacy, with CRM/ERP experience highly regarded
  • A proactive, professional, and team-oriented mindset
  • The ability to manage multiple tasks and priorities with attention to detail
  • Bilinguial in Vietnamese and English advantageous.

What We Offer

At Able Living, we believe our people are our greatest strength. You'll enjoy:

  • A competitive salary with annual performance reviews
  • Comprehensive training and ongoing professional development
  • A supportive and collaborative workplace culture
  • Opportunities for career growth as our business continues to expand

How to Apply

If you're looking for a rewarding full-time role where you can make a genuine difference, we'd love to hear from you.

Apply now with your resume and cover letter to: -

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Application Question(s):

  • Earliest start date
  • Do you have your own transport (car and license)
  • Are you willing to travel between Heidelberg West and Mont Albert branches to cover shifts if required?

Work Location: In person



  • Heidelberg, Victoria, Australia Banyule Community Health Full time $55,000 - $70,000 per year

    Position: Administrative Support OfficerLocation: PrestonJob Type: Full time or 0.8 FTE, Fixed Term until 30 June 2026Join one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery.YOUR NEW...


  • Heidelberg West, Victoria, Australia Able Living Full time $65,000 - $80,000 per year

    Accounts Payable and Receivable OfficerLocation: Heidelberg WestSalary Range: $65,000 – $80,000 per annum (depending on experience)About the RoleWe are seeking a detail-oriented and motivated Accounts Payable and Receivable Officer to join our finance team. This role provides variety and responsibility, covering the full scope of both accounts payable and...


  • Heidelberg West, Victoria, Australia Holstep Health Full time $60,000 - $90,000 per year

    Job TitleJoin Our Growing Team at Holstep HealthGambler's Help Venue Support Worker• Full time (1 FTE / 5 days)• Supervision and professional development opportunities• Flexible and hybrid work model• Generous Salary Packaging• Supportive, multi-disciplinary teamThe Venue Support Program has a focus on supporting and encouraging responsible...


  • Heidelberg, Victoria, Australia Mercy Health Australia Full time $40,000 - $60,000 per year

    Employment Type:Permanent Part TimeHours:48hrs per fortnight / 8 hour shifts / 0.6EFTShifts:Wednesdays , Thursdays and Fridays Salary:HS1 Level 1Location:Mercy Hospital for Women, HeidelbergUpload with Application:Resume, cover letter, and all relevant qualificationsContact:Lyn Bullock Where there's life, there's Mercy.Where there's care, there's You.Through...


  • Heidelberg, Victoria, Australia Austin Health Full time $60,000 - $80,000 per year

    Reference Number: 3818Category: Management & AdministrationDepartment: MH Corporate SupportAre you a current Austin Health employee?If yes, please log in to the Austin Healthcareers websitevia 'Employee Login' using your network log in details to search, view and apply for all career opportunities available.Administrative Officer - Mental Health Division,...

  • Delivery Driver

    2 hours ago


    Heidelberg West, Victoria, Australia BURSON TAS VIC Full time $50,000 - $80,000 per year

    Local Delivery Driver / Sales PersonBurson Auto partsWe Are Australia's Preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment.Australian Owned & OperatedOver 210 Stores NationwideOver 850 Delivery VehiclesOver 500K Parts AvailableFirst Class Knowledge & ServiceYour Local Mechanics Parts SupplierAt Burson, we live by Our Values:Our values...

  • Delivery Driver

    4 days ago


    Heidelberg West, Victoria, Australia BURSON TAS VIC Full time $45,000 - $60,000 per year

    Local Delivery Driver / trainee sales person Burson Auto parts We Are Australia's Preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment. Australian Owned & Operated Over 210 Stores Nationwide Over 850 Delivery Vehicles Over 500K Parts Available First Class Knowledge & Service Your Local Mechanics Parts Supplier At Burson, we live...

  • Warehouse Operator

    4 days ago


    Heidelberg West, Victoria, Australia Koko Black Full time $60,000 - $80,000 per year

    Enjoy discounts on Koko Black's product range and know you're supporting 100% sustainably sourced CocoaSupportive culture with Employee Assistance Program available to all employeesWork for a loved Australian brand that gives back and supports native Australian wildlifeAt Koko Black, we blend ideas & ingredients with mastery, to create unexpected signature...


  • Heidelberg, Victoria, Australia Healius Full time $90,000 - $120,000 per year

    Customer Service Team LeaderJob Reference: 14659Why You Will Be Excited About This RoleGenomic Diagnostics was the first national genomic testing service to be established in Australia, created to provide consistent clinical oversight, quality, and access to expertise across the country. Genomics is at the forefront of technology, revolutionising biology and...


  • Heidelberg, Victoria, Australia Healius Limited Full time $80,000 - $120,000 per year

    Job description:Job Reference:14659Why You Will Be Excited About This RoleGenomic Diagnostics was the first national genomic testing service to be established in Australia, created to provide consistent clinical oversight, quality, and access to expertise across the country. Genomics is at the forefront of technology, revolutionising biology and...