Customer Support Officer

2 days ago

Heidelberg West, Victoria, Australia Able Living Full time $60,000 - $65,000 per year

Customer Support Officer

Heidelberg West, Melbourne VIC

Full-Time | $60–65k + super

Bilingual in Vietnamese and English advantageous.

Must be willing to travel between Heidelberg West to Mont Albert branches to cover shifts if required.

About Us

Able Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to advanced rehabilitation equipment, we're passionate about helping people live more independently. Our team prides itself on delivering innovative solutions, outstanding customer service, and genuine care for our clients.

About the Role

We're seeking a dedicated Customer Support Officer to join our team in Heidelberg West on a full-time basis. In this role, you'll be the backbone of our sales and customer service operations, ensuring every enquiry and order is handled with care and efficiency. You'll work closely with customers, suppliers, and our internal team to deliver a seamless experience.

Work hours are Mon - Fri 9m - 5pm, with a rotating Saturday morning shift approx once a month.

Key Responsibilities

  • Prepare and process customer quotes and orders
  • Respond to customer enquiries via phone, email, and in person
  • Manage and track special orders for NDIS, DVA, TAC and HCF clients
  • Support the sales team with administration, reporting, and follow-ups
  • Maintain accurate records in CRM/ERP systems (Salesforce, Odoo, or similar)
  • Contribute to continuous improvements in customer service and processes

About You

To thrive in this role, you'll bring:

  • Previous experience in customer service or sales administration
  • Strong communication skills and an empathetic, customer-first approach
  • High level of computer literacy, with CRM/ERP experience highly regarded
  • A proactive, professional, and team-oriented mindset
  • The ability to manage multiple tasks and priorities with attention to detail
  • Bilinguial in Vietnamese and English advantageous.

What We Offer

At Able Living, we believe our people are our greatest strength. You'll enjoy:

  • A competitive salary with annual performance reviews
  • Comprehensive training and ongoing professional development
  • A supportive and collaborative workplace culture
  • Opportunities for career growth as our business continues to expand

How to Apply

If you're looking for a rewarding full-time role where you can make a genuine difference, we'd love to hear from you.

Apply now with your resume and cover letter to: -

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Application Question(s):

  • Earliest start date
  • Do you have your own transport (car and license)
  • Are you willing to travel between Heidelberg West and Mont Albert branches to cover shifts if required?

Work Location: In person

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