Customer Onboarding

2 days ago

West Perth, Australia Magentus Full time

At **Magentus**, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

**About the Role**:
In this 12 Month Fixed Term Contract - you’ll play a key role in onboarding new and existing customers, delivering software installations, and providing remote and onsite training to medical practices across Australia to help our customers feel confident and supported from day one.

**Key responsibilities**:

- Install Magentus Practice Management Software (PMS) at medical practices
- Deliver onsite and remote training to doctors and practice staff
- Conduct group training sessions and respond to customer enquiries
- Collaborate with the migration team to manage product implementation
- Build strong relationships and capture insights in the CRM
- Share customer feedback with development teams to support product improvement

**About You**:
You’re a confident communicator who enjoys helping others learn. You’re tech-savvy, organised, and thrive in a role that blends onboarding, training, and customer engagement.

**You’ll bring**:

- Experience in the technology or healthcare industry
- Prior training experience (highly regarded)
- Excellent communication and interpersonal skills
- Strong planning and problem-solving abilities
- A current driver’s licence and access to your own vehicle
- Willingness to travel interstate occasionally

**Bonus points for**:

- Knowledge of how specialist practices operate
- Experience in SaaS software training

**Join Today**:
At Magentus, we live our values every day:

- ** One Team** - We collaborate and support each other
- **Constant Evolution** - We embrace change and keep improving
- **We Care** - About our people, our customers, and our impact
- **Make A Difference** - We’re here to create real, positive change
- **Trust** - We do what we say and act with integrity

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