Enterprise Quality Assurance Analyst

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

As an Enterprise Quality Assurance Analyst, you are passionate about the value that Quality Assurance can bring to the business, and you will be an integral part of the successful execution of our framework. Your responsibilities will include performing QA reviews and providing reporting and insights to the business. This role is hands-on as you will be embedded in the business and interacting with a variety of stakeholders across the Enterprise, in the Chief Operations Office (COO).

**You’ll make an impact by**:
The purpose of the EQA team is to be a trusted source of quality assurance expertise that supports Great Southern Bank’s strategy and goals. We aim to build a mutual understanding and culture of quality.

You know that with the right mindset QA can be a force for good, building confidence and capability in our frontline to achieve this goal, and finding opportunities to improve our policy and process for our customers. You also understand that efficient, scalable systems, tools, and processes are critical, and are passionate about using your skills to set QA teams up for success.

**Responsibilities**:

- Completing quality assurance reviews to volume, time, and quality standards
- Support the consistent completion of QA by the business through participation in calibration sessions and completion of secondary reviews.
- Report and record risks and incidents in line with our Risk Management framework and Enterprise Quality Assurance Approach.

**Do things differently with us**

**To succeed in this role, you will have**:

- 1+ years’ experience in a lending, operations, or quality assurance role in financial services
- Exposure to a call centre environment is desirable.
- Relevant tertiary education (IT, Commerce, Business) desired

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

LI-Hybrid

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