Quality Assurance Analyst

**About the Role**

This newly created 12 month contract will support the KYC team as a Quality Assurance Analyst The Know Your Customer (KYC) Quality Assurance (QA) team is an integral part of the Bank's Controls environment and is responsible for steering a continuous analysis on internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy.

The Quality Assurance team supports the review of KYC activities performed by BOQ's Onboarding, KYC Refresh and Enhanced Customer Due Diligence ( ECDD) teams as well as Vendors who assist in the process that support the firm's KYC Program with the primary focus placed on review and analysis of customer records.

Key Responsibilities include:

- Accurately and effectively check KYC information using key systems while meeting team and individual KPIs
- Deliver on agreed daily targets, communicate progress and resolve escalations
- Maintain confidentiality of customer information in line with internal policies
- Support and motivate the team in meeting individual and team targets
- Conduct call quality control checks to ensure procedures are adequately followed and provide feedback as required
- Assist the Manager with work allocation and tracking team performance
- Analyse and interpret data for reporting
- Assist with ad hoc KYC tasks

**About you**

**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01412