IT Service Desk Support

1 week ago

Frenchs Forest, Australia Direct Group Full time

Direct Group is one of Australia’s leading direct to consumer retailers, selling products throughout Australia and New Zealand via two brands, TVSN and Innovations.

TVSN is Australia’s #1 home shopping channel and is the leading video e-commerce retailer with a live and on-demand presence across TV and online platforms. Similarly, Innovations is a leading direct to consumer retailer through online and print platforms. Both brands offer a wide range of quality products - from fashion, accessories, jewellery, beauty, homewares, entertainment, pet products, electrical and gardening.

Our people are the heart and soul of our business, and due to growth we are looking for someone to join our IT Team in the role of **Service Desk Support **on a** part time **basis**, 5 hours per day, Monday-Friday. **This is a hands on, customer focused, technical role responsible for first level IT support for the Group and would suit someone looking for **school hours**.

**What you can expect to do**:

- Provide first level IT support and troubleshooting for internal support enquiries
- Logging calls into the system, managing ticket lifecycle, and escalating requests to the appropriate team members
- Manage the physical IT assets of the business
- Telephone support, administration, first level troubleshooting, escalating problems to external support vendors
- Manage external support vendors for hardware and software support
- Create and maintain knowledge base articles, source of truth, risk register, asset register, and IT procedures

**What you’ll bring to the role**:

- Excellent customer service and people skills
- Attention to detail with excellent documentation skills
- Problem solving skills
- Strong knowledge of Microsoft Windows 10 and Office
- Demonstrated knowledge of computer hardware and troubleshooting methodologies
- Previous experience in a customer service/customer facing position
- Outstanding communication skills - written and verbal communication (working with internal and external stakeholders)
- An all-round great team player
- 1 year experience in a similar role and or TAFE IT Certificate an advantage

**Why you'll love working with us**:

- Excellent product discounts across the Group
- Online staff sales
- On-site café
- Free on-site parking
- Free flu vaccines
- Social club
- Free membership to SONDER health and wellbeing for you and your family
- Discounted gym membership
- Learning and development - we want you to grow and get the most out of your role
- Recruitment referral incentives for permanent and casual placements

Join us and become part of a fun team who love what we do

  • Adviser Support

    5 days ago

    Frenchs Forest, New South Wales, Australia Private Advertiser Full time $60,000 - $120,000 per year

    Company Overview:WrightAdams Advisory is a forward-thinking financial advisory firm dedicated to guiding clients towards long-term success. We combine deep technical expertise with a personal, client-first approach, ensuring every recommendation is tailored to unique goals and circumstances. We have been servicing clients across the Northern Beaches of...

  • Nsw Concierge

    1 week ago

    Frenchs Forest, Australia Pro AV Solutions Full time

    Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. **Key Responsibilities**: - Provide on-site...

  • Audio Visual Concierge

    1 day ago

    Frenchs Forest, Australia Pro AV Solutions Full time

    Pro AV Solutions is Australia's leading workplace technology integration organisation. We are successful at what we do because we ensure our clients experience excellence. We will provide a welcoming group of people to work with a competitive remuneration package, access to an employee assistance program, birthday gift vouchers and just an overall great...

  • Practice Manager

    1 day ago

    Frenchs Forest, Australia Keep Moving Health Group Full time

    Keep Moving Health Group is an allied health practice based in Frenchs Forest on Sydney’s Northern Beaches and is known for our professional, holistic and client centred approach. With the ability to start start ASAP, we are looking for a part-time Practice Manger to join our friendly team and work alongside our highly collaborative clinicians and...

  • Medical Secretary

    1 day ago

    Frenchs Forest, Australia Healius Full time

    **Date**:14 Jan 2025 **Location**: Frenchs Forest, New South Wales, AU, 2086 **Company**:Healius **Job reference**: #14049 **Location**: Frenchs Forest **Work type**: Part Time (Permanent) 30.00 **Join Lumus Imaging as a Medical Receptionist at Northern Beaches Hospital.** We are excited to invite a motivated and customer-focused individual to join our...

  • Technical Services Manager

    1 day ago

    Frenchs Forest, Australia Teledyne FLIR Full time

    Be visionary At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world. Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve...

  • Customer Service Administrator

    2 weeks ago

    Frenchs Forest, Australia HUBER+SUHNER Full time

    **Why HUBER+SUHNER?** Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and...

  • Community Support Worker

    1 week ago

    Frenchs Forest, Australia Sunnyfield Full time

    **About Us** Sunnyfield is an organisation focused on people, our mission is to enrich the lives of people with disability by creating choice and control. Working together with families, friends and dedicated staff, Sunnyfield supports a brighter future for people with disability. This is an exciting time to join Sunnyfield as we embark on the expansion of...

  • Level 1 Helpdesk Support

    2 weeks ago

    Frenchs Forest, Australia Logicalis Australia Full time

    We are looking for a positive can-do technical services person to provide support to a global fast food restaurant chain regarding in-store technology. Provide Level 1 first-point-of contact helpdesk triage and incident logging, with a keen eye for detail, problem solving and customer focus. As a Level 1 Helpdesk Analyst your duties will be to: - Support...

  • Team Support Manager

    1 week ago

    Frenchs Forest, Australia Kennards Self Storage Full time

    **Do you have a passion for customer service?**: - ** Want to grow and develop in a dynamic role that has a lot of variety?**: - ** All the responsibility and freedom as a manager, without the KPI pressures**: - ** Working hours that offer great work/life balance. No late nights or early mornings!**: - ** Pro-rata Annual Leave and Sick Leave, and a...