Service Desk Coordinator

12 hours ago

Frenchs Forest, New South Wales, Australia Pro AV Solutions (NSW) Full time $60,000 - $80,000 per year

Interested candidates are requested to apply directly online via the link below:

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

About the Role

Pro AV Solutions has an exciting opportunity in our NSW branch for a Service Desk Coordinator to join our Client Services team. You will provide day-to-day coordination of service activity and exceptional relationship management to our clients. The ideal candidate will be a proactive and organised administrator with excellent communication skills, strong attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities

  • Respond to and initiate service requests aligned with customer SLAs.
  • Allocate service resources and coordinate service activities as required.
  • Create and manage AV Care tickets within the ticketing platform.
  • Prepare timely reports and client-related documentation.
  • Perform daily checks of ticketing reports to identify next steps, follow-ups, and escalations.
  • Process invoicing for completed tickets.
  • Build strong relationships with clients and ensure a positive service experience.

Key Experience & Capabilities

  • Previous administration experience in a service-based or coordination role.
  • Strong organisational and multitasking skills.
  • Excellent communication and collaboration skills, with the ability to make autonomous decisions.
  • A demonstrated history of reliability, dependability, and trustworthiness.
  • Strong customer service focus with the ability to build rapport across a range of clients and a genuine interest in contributing positively to a team.
  • A flexible, can-do attitude and willingness to put in extra effort when needed.
  • Strong PC skills and proficiency in O365.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you're ready to make an impact and grow your career in AV and UC technology, we'd love to hear from you

  • Logistics Coordinator

    15 hours ago

    Frenchs Forest, New South Wales, Australia ConMed Australia Full time $60,000 - $90,000 per year

    About the role ConMed Australia is seeking a Logistics Coordinator / Warehouse Assistant to join our team in Frenchs Forest, NSW. This full-time role will be responsible for coordinating the efficient flow of goods and materials through our warehouse, ensuring products are stored, processed and dispatched in a timely and accurate manner.What you'll be...

  • Hospital Coordinator

    1 week ago

    Frenchs Forest, New South Wales, Australia Healthscope Full time $67,180 - $134,360 per year

    Hospital Coordinator - After Hours ManagerPart Time Role - 38 hours/fortnightAre you interested in enhancing your clinical portfolio and joining our After Hours Management Team here at Northern Beaches Hospital?We seek a dynamic leader to provide clinical direction & operational management and after-hours support for staff, our VMOs & ensure our clinical...

  • Customer Service Representative

    6 days ago

    Frenchs Forest, New South Wales, Australia Samson Medical Technologies Full time $60,000 - $80,000 per year

    About the Role:We are seeking a reliable and detail-oriented Customer Service Representative to join our team on a full-time basis. This role is ideal for someone with strong organisational skills and a customer-first attitude, responsible for supporting order fulfilment, customer communication, and general administration across our operations.Key...

  • Infection Control Coordinator

    4 days ago

    Frenchs Forest, New South Wales, Australia Northern Beaches Hospital Full time $100,000 - $120,000 per year

    About Northern Beaches Hospital Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest in Northern Sydney just 13kms north of the CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. We provide a wide range of health services to the local community including Surgery, a 50 bed...

  • Technology Change Officer

    4 days ago

    Frenchs Forest, New South Wales, Australia KFC Australia Full time $60,000 - $90,000 per year

    Flexible / hybrid working environment6 month fixed-term contractJoin Australia's fastest growing Quick Service Restaurant brandBe your best self, make a difference, and have fun. That's our people promise. We feed our people's potential to banish the bland and be Original, all while creating finger lickin' good experiences for Australians At KFC, everyone...

  • Customer Service Adminitrator

    6 days ago

    Frenchs Forest, New South Wales, Australia Australian Biotechnologies Full time $60,000 - $80,000 per year

    At Australian Biotechnologies, a company of EBOS MedTech, are proud to be Australia's leading manufacturer of allograft implants, honouring the gift of donation and improving the wellbeing of patients nationwide. Our products support a wide range of surgical procedures, helping clinicians deliver the best possible outcomes for patients.Australian...

  • Technical Support Officer

    14 hours ago

    Frenchs Forest, New South Wales, Australia Integrated Technology Services (ITS) Full time $60,000 - $90,000 per year

    Since 1938, Linfox Armaguard Group has built a trusted legacy in secure logistics and technology solutions. Following our merger with Prosegur, two trusted Australian security leaders have joined forces to create the nation's most comprehensive cash and valuables network. Trusted by leading names in banking, retail, hospitality, medical and government...

  • Adviser Support

    2 weeks ago

    Frenchs Forest, New South Wales, Australia Private Advertiser Full time $60,000 - $120,000 per year

    Company Overview:WrightAdams Advisory is a forward-thinking financial advisory firm dedicated to guiding clients towards long-term success. We combine deep technical expertise with a personal, client-first approach, ensuring every recommendation is tailored to unique goals and circumstances. We have been servicing clients across the Northern Beaches of...

  • Retail Merchandiser

    1 week ago

    Frenchs Forest, New South Wales, Australia CROSSMARK Australia Full time $32,790 - $39,960 per year

    Retail Merchandiser – Frenchs Forest - NSW (Car and License Required) Live in Frenchs Forest, Belrose, Forestville or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual work in your local area, hours per week,...

  • Customer Marketing Manager

    6 days ago

    Frenchs Forest, New South Wales, Australia CooperCompanies Full time $80,000 - $120,000 per year

    DescriptionPrimary focus:Responsible for leading Category Management and Customer MarketingCreation of channel and customer strategies based on customer insights that positively impact customers as well as the wearer's shopping/purchase experience to grow CVANZ's sales, share and preference as a vendor, and their sell-through to wearers.Coordination and...