IT Support Technician

12 hours ago

Frenchs Forest, New South Wales, Australia Stanfield IT Full time $60,000 - $80,000 per year

IT Support Technician (Level 1 – Managed Service Provider)

Location: Frenchs Forest, Northern Beaches, Sydney

Type: Full-time, on-site only (no remote / hybrid)

Experience: 1–3 years in an MSP / IT services environment

Stanfield IT is a professional, growing Managed Service Provider based on Sydney's Northern Beaches. We support a range of demanding clients and hold a high bar for quality, security, and documentation.

We're looking for a hands-on Level 1 Technician who already knows what MSP life is like and wants to keep growing – not a fresh graduate or career-changer.


What you'll be doing

  • Front-line support across tickets, phone and email.
  • Troubleshooting Windows, Microsoft 365, Google Workspace and common business apps.
  • User onboarding/offboarding, account and access management.
  • Basic networking support (Wi-Fi, switches, firewalls – Level 1 triage).
  • Escalating issues properly with clear notes and documentation.
  • Working closely with senior engineers on client work and small projects.

What we need from you (non-negotiable)

  • Minimum 1 year full-time experience in an MSP / IT services provider.
  • Qualifications in IT (degree or relevant certifications – CompTIA, Microsoft, etc.).

  • Solid experience with:

  • Microsoft 365 admin and support

  • Google Workspace
  • Windows desktop support
  • Helpdesk / remote support tools
  • Excellent English – written and verbal – and confident talking to business users.
  • Professional, reliable and well-presented – you'll be client-facing.
  • Able to follow systems, processes and documentation.
  • Happy to work on-site in Frenchs Forest Monday–Friday.
  • Willing to participate in an on-call roster for occasional after-hours calls.

Nice to have

  • Previous experience with security-focused environments (MFA, conditional access, etc.).
  • Exposure to Intune, Azure AD, basic scripting or automation.

What you'll get

  • Work with a serious, well-run MSP – not a chaos helpdesk.
  • Supportive, professional team that values quality and accountability.
  • Good documentation, proper standards and real engineering support.
  • Training and certification support.
  • A clear pathway to Level 2/3 or Security Engineer roles over time.
  • Competitive salary + on-call allowance + benefits.

How to apply

Please apply via SEEK with:

  • Your CV, and

  • A short note telling us:

  • Which MSP / IT services company(ies) you've worked for

  • How long you've worked there
  • One example of something you improved (a process, a client setup, a document etc.)

If you don't meet the non-negotiables above, please don't apply – it saves your time and ours.

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