Junior Office Trainee

_**Junior Office Traineeship**_ - BSB30129 - Cert III in Business (Customer Engagement)

At Daniel's Donuts when you enter our stores you cannot help but smile as you ponder the wall of colourful, mouth-watering delicacies in front of you. Which one do you choose? As well as our amazing donuts, we have shakes and coffees (in most stores). Our products are special and we have no doubt you will agree the minute they hit your taste buds This means there has never been a better time to join us.

We are Australian, and we proudly say that we are the number one destination for anyone looking for donuts, pies, coffee & shakes. Starting as a family-owned business, we are rapidly expanding, with a current network of 50+ stores (on our journey to national expansion).

We now have a super exciting opportunity for an _**entry level role**_ ideally suited to a new school leaver looking to start their working career as a _**Junior Office Trainee**_ in our Support Office. The Trainee will complete BSB30129 Cert III in Business (Customer Engagement) Traineeship as part of this new role. The role will be paid as _**Level 1 under the Clerical Award**_.

**About the Role**
The _**Junior Office Trainee**_ will be responsible for supporting the Central Operations Manager and other Support Office leaders to provide efficient and effective support to the retail and manufacturing teams. The role is vital to the company's success through ensuring the Retail, Wholesale and Manufacturing teams are supported.

While studying your Cert III, you will also learn all parts of our business while being in the Support Office including Retail Operations, IT, Marketing, People and Culture and Finance.

Key Responsibilities:
Your key responsibilities will include:
Retail/Central Ops:

- Daily Health Check Report - delivery partners and updating of issues
- Preparing new store collateral
- Licensee queries and support
- Sending factory and support office stock orders

Wholesale:

- Raising credits
- Sending pick slips for pie orders
- Sending delivery manifests to Triumph
- Monitoring orders from daily customers

Marketing:

- NPS team update and customer feedback distribution

Team Support:

- Weekly Centrals Ops update
- Weekly ordering
- Ordering office supplies and equipment
- Updating master contacts list and new store information

Our Customers:

- Sponsorship/donation requests
- Bulk order and fundraising orders coordination
- Google review replies
- Info general enquiries/feedback/QA submissions
- RedCat tax invoice retrieval
- Missing MyJam points

What you’ll need:
This junior role is perfect for a new school leaver wanting to complete a traineeship, or someone taking a gap year as an office all-rounder. You will have:

- Previous retail experience is an advantage, but not essential
- Ability to learn a range of technology platforms
- Flexible approach to work including being self-directed and highly motivated to complete tasks as required
- Motivated and passionate with great time-management skills
- A can-do approach to work
- Attention to detail 
- Good interpersonal, customer service and communication skills
- Adaptability 

What’s in it for you:

- Gain a qualification in Cert III in Business (Customer Engagement)
- You will be joining a growing company with a fantastic product
- You will be performing a role with lots of variety
- Great opportunities to learn and grow within Daniel's Donuts, including future career opportunities
- Team discounts
- Supportive leadership structure

Working Arrangements

10 Queens Road, Melbourne (opposite Albert Park) - full time, on site

**Salary**: $14.99 - $16.78 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

**Education**:

- High School (Year 9-11) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person