Software Support Specialist

1 week ago

Greater Adelaide SA, Australia acQuire Technology Solutions Full time

Software Support Specialist - Adelaide

**Software Support Specialist**

**For an international natural resources software company**

**Does this sound like the big picture of your career?**
- You are a smart and experienced Software Support Specialist, looking for versatile work at a globally growing software company
- You are motivated by challenging work and achievable professional goals
- You want to contribute your ideas and make decisions in a dynamic team environment
- You want to be part of a team guided by fairness and integrity that extends to co-workers, customers, partners and the wider community
- You want to work with a business that values and supports an integrated-life-approach to employment
- You want excellent benefits and salary structure

**Here’s what we need from you**:

- Degree qualification (or close to completion) in Software Engineering, IT or Environmental Science
- A strong interest in software products
- Well-developed written and verbal communication skills, to all levels of the organisation
- Previous support desk experience is advantageous
- SQL skills an advantage

We would like to hear from you if you have experience working on a software service help desk.

**The fine print of this gig**:
You will report to the Project Services Lead, and be based at our Adelaide office in Australia. Your role will be to provide service desk and other support services for our Environmental Data Management software product, EnviroSys. Your tasks will include:

- Support ticket triage
- Take service desk phone calls
- Perform Level 1, 2, and 3 incident resolution
- Perform Product Administration tasks
- Assist in management of support ticket queue including SLAs and priorities

**acQuire fast facts**:
acQuire provides strategic software solutions so when the right information is available to the right people, they can make business decisions with confidence.

We work with the world’s leading organisations to tackle increasingly complex data challenges impacting Environmental, Social and Governance (ESG), as it relates to the earth’s resources, the natural environment, and their communities.

Founded in 1996, acQuire originated in Perth, Western Australia, and since 2018 has been a part of Constellation Software, Inc via its operating group, Vela Software. acQuire currently has six offices around the globe, with customer support centres operating in each major time zone.

**Dig deeper**:
**The nitty gritty**:

  • Customer Support Specialist

    2 weeks ago

    Adelaide Region SA, Australia Frontier Software Full time

    Customer Support Specialist - Flexibility to regularly work from home - Exceptional career growth opportunities - Fun, supportive team Do you have payroll experience? Do you love working in a customer support area? Do you have a systems background or a love of technology? **The Role** You will have a trouble shooter mindset and love working in a...

  • Specialist Support Coordinator

    4 weeks ago

    Adelaide, South Australia Adelaide Specialist Support Coordinators Pty Ltd Full time

    Welcoming all applicants Adelaide Specialist Support Coordinators is growing again and would love to hear from you.Team of 15, seeking to grow to a team of 17The team at Adelaide Specialist Support Coordinators aims to support people living with a disability to help achieve their unique personal goals. We address barriers they may be facing, whilst providing...

  • Specialist Support Coordinator

    4 weeks ago

    Adelaide, South Australia Adelaide Specialist Support Coordinators Pty Ltd Full time

    Welcoming all applicants Adelaide Specialist Support Coordinators is growing again and would love to hear from you.Team of 15, seeking to grow to a team of 17The team at Adelaide Specialist Support Coordinators aims to support people living with a disability to help achieve their unique personal goals. We address barriers they may be facing, whilst providing...

  • DevOps Manager

    1 week ago

    Greater Adelaide SA, Australia Aspire Software Full time

    **We are hiring at Wageloch and Easy Employer for a DevOps Manager to join our growing team in Adelaide or Melbourne!** **This position focuses on optimizing our software delivery process, ensuring the stability and scalability of our systems, and fostering a collaborative culture between the software development teams!** At Wageloch, our mission is to...

  • Saas Support Specialist

    2 days ago

    Greater Adelaide SA, Australia AlayaCare Full time

    **Full-time / Permanent role**: - **Sydney, Brisbane, Adelaide, Perth location preferred.** **_Does a competitive salary package with bonus company stock, flexible hybrid work, 5 wellness days/year, Up to 90 days/year working from anywhere in the world, Bonus flexible benefits package of $1250/year and a fantastic team culture spike your...

  • Implementation Specialist

    4 weeks ago

    Adelaide, South Australia Simpro Software Full time

    Join to apply for the Implementation Specialist role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmployee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared lunch daily on siteEnjoy up to 4 weeks...

  • Implementation Specialist

    4 weeks ago

    Adelaide, South Australia Simpro Software Full time

    Join to apply for the Implementation Specialist role at Simpro Software First Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-being Employee Assistance Program Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Delicious, free, chef-prepared lunch daily on...

  • Implementation Specialist

    3 weeks ago

    Adelaide, South Australia Simpro Software Full time

    Join to apply for the Implementation Specialist role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmployee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared lunch daily on siteEnjoy up to 4 weeks...

  • L2 Helpdesk Support

    2 weeks ago

    Adelaide Region SA, Australia Aspire Software Full time

    **L2 Helpdesk Support - Hybrid - Adelaide** H&L POS is a growing and we have a new opportunity in Adelaide to join our Support Team. Members of the Support Team assist our clients in their day to day needs and provide them with high levels of professional service. **Here is a little window into our company**:H&L is a hospitality technology company...

  • Desktop Support Engneer

    1 day ago

    Greater Adelaide SA, Australia Sharp Brains - Global IT Support Full time

    EUC DSS Job Description All the below listed Onsite Support activities will be based on the individual end user ticket (Incident OR Service Request) assigned to the DSS DEDICATED Team - Installation & management of all End User Devices like Laptops, Desktops, Printers, Scanners, Multi-functional devices and associated peripherals - Workstation related...