Customer Support Specialist

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

With over 1400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don't wait – join the winning team and help us shape the future of remote connectivity.

JOB DESCRIPTION

TeamViewer Pty Ltd is seeking a full time Customer Support Specialist – Japanese Speaking who will be responsible for supporting our existing Japanese speaking customers.

The Customer Support Specialist will generally be responsible for performing the following duties:

• Provide technical and accounting support to Japanese speaking clients via telephone, chat and ticketing system
• Identify the needs of Japanese speaking clients and offer tailored solutions to improve business efficiency
• Work closely with the second level team and Inside Sales Team to deliver a first-class customer service experience to Japanese speaking clients
• Use diagnostic tools and test equipment for problem-solving for Japanese speaking clients
• Thoroughly investigate to provide concrete solutions to Japanese speaking clients by using all available resources
• Ensure Japanese speaking clients fully understand the technical aspects of TeamViewer products
• Independently apply technical expertise and problem-solving skills to resolve basic technical issues on behalf of Japanese speaking clients

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

Criteria which will be used for recruitment and selection for this role:

• Diploma or higher level qualifications in the field of IT or other relevant vocational education such as commercial or technical training is advantageous.
• 3+ years' experience working in a customer service role, providing support over the phone and by email when required.
• Strong oral and written fluency in English and Japanese languages
• Knowledge of operating systems and experience with at least two of the following; Windows, Mac OS X, Linux, iOS, Android.
• High level of customer service and ability to communicate effectively with clients and colleagues.
• Ability to adopt quickly to new and updated software and processes.
• Initiative, problem-solving skills and determination to offer realistic solutions to our customers.

ADDITIONAL INFORMATION

• A base annual salary in the range of AUD $60,000 to AUD $80,000 (dependent on experience)
• Contract location is Adelaide, Australia
• Thorough on-the-job training is provided on TeamViewer products to help you succeed in the role
• Enjoy flexible working arrangements with our optional hybrid work from home program
• Look forward to company celebrations, team events and other social gatherings
• We truly live and celebrate cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages

Applications close 29 October 2025.

Please note that applicants who do not claim business level fluency in English and Japanese languages will not be considered.

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Work Location: In person