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Customer Support Representative

2 weeks ago

Adelaide Region SA, Australia Aspire Software Full time

**We are hiring at H&L POS for a Customer Service Representative to join our growing team in Australia**

H&L POS is growing, and we have a new opportunity in Adelaide to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service across the hospitality sector.

**Here is a little window into our company**:H&L POS are currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS is an Aspire Software company has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L we're regarded as a leading systems developer, we're first and foremost hospitality people.

**What your day will look like**:

- Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
- Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
- Ensuring clients are satisfied with the resolutions you'll provide them
- Conducting client procedural support and training
- Recognising potential new or expansion revenue opportunities
- Supporting other H&L staff Efficiently and accurately logging tickets through our ticketing system

**About You**:

- A drive for great customer experience
- Thorough knowledge of Windows Operating Systems
- Great organisational skills
- General networking understanding
- Good understanding of printer hardware and drivers
- Basic to intermediate SQL Server knowledge
- Hospitality and/or Point Of Sale experience (H&L POS software)
- Call Centre or Technical Support experience
- Experience using TeamSupport or other ticketing tools
- Excellent written and communication skills
- Ability to work under pressure
- The ability to work both in a team and autonomously when working remotely
Eagerness to learn
- Ability to learn new technology quickly, and follow procedures/SOPs
- Strong communication skills with the ability to train end users
- Excellent time management skills
- A 'roll up the sleeves' attitude towards problem-solving
- Bring a proven entrepreneurial spirit and pace-setter traits
- Approachable, patient, and honest
- Dedicated and hardworking
- Solution-focused
- Able to work independently and be a self-starter
- Experience in working in a Hospitality based role is highly advantageous
- Bachelor's degree or equivalent in a technical discipline highly desirable
- Comfortable working independently as well as in a team
- Legally authorized to work in Australia