Customer Support Representative

3 days ago

Adelaide Region SA, Australia Aspire Software Full time

**We are hiring at H&L POS for a Customer Service Representative to join our growing team in Australia**

H&L POS is growing, and we have a new opportunity in Adelaide to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service across the hospitality sector.

**Here is a little window into our company**:H&L POS are currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS is an Aspire Software company has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L we're regarded as a leading systems developer, we're first and foremost hospitality people.

**What your day will look like**:

- Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
- Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
- Ensuring clients are satisfied with the resolutions you'll provide them
- Conducting client procedural support and training
- Recognising potential new or expansion revenue opportunities
- Supporting other H&L staff Efficiently and accurately logging tickets through our ticketing system

**About You**:

- A drive for great customer experience
- Thorough knowledge of Windows Operating Systems
- Great organisational skills
- General networking understanding
- Good understanding of printer hardware and drivers
- Basic to intermediate SQL Server knowledge
- Hospitality and/or Point Of Sale experience (H&L POS software)
- Call Centre or Technical Support experience
- Experience using TeamSupport or other ticketing tools
- Excellent written and communication skills
- Ability to work under pressure
- The ability to work both in a team and autonomously when working remotely
Eagerness to learn
- Ability to learn new technology quickly, and follow procedures/SOPs
- Strong communication skills with the ability to train end users
- Excellent time management skills
- A 'roll up the sleeves' attitude towards problem-solving
- Bring a proven entrepreneurial spirit and pace-setter traits
- Approachable, patient, and honest
- Dedicated and hardworking
- Solution-focused
- Able to work independently and be a self-starter
- Experience in working in a Hospitality based role is highly advantageous
- Bachelor's degree or equivalent in a technical discipline highly desirable
- Comfortable working independently as well as in a team
- Legally authorized to work in Australia

  • Customer Service Representative

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    Trade Service SA is seeking an enthusiastic Customer Service Representative to join their team. **Your new company** Trade Services SA is a green energy installation company that prides itself on their reputation for quality, friendly customer service and high standards of compliance. They are the oldest and largest energy saving provider under the South...

  • Warehouse & Customer Service Representative

    1 week ago

    Adelaide Region SA, Australia NHP Full time

    Diverse role! - Training provided! - Great location with free on-site parking! **Who We Are**: - NHP are specialists in Electrical & Automation Products, Systems & Solutions - 100% Australian owned (Over 50 years of Electrical & Engineering excellence!) - Local choice with the power of global partners - 17 branches throughout Australia & New Zealand -...

  • Retail and Distribution Support Representative

    3 days ago

    Adelaide Region SA, Australia News Corp Australia Full time

    **What’s the role?** A customer centric, contact centre role revolving around servicing our portfolio of approximately 15,000 Retailers and Distributors nationally. This is an excellent opportunity for a customer service professional. This role is across 7 days between the hours of 6:30 AM - 16:30 PM Monday to Friday and 6:30 AM-11:30 AM on weekends -...

  • Customer Service Representative

    1 week ago

    Adelaide Region SA, Australia Allan Hall HR Full time

    Generous profit share scheme - reap the benefits of lucrative employee rewards - Outstanding progression and career development opportunities - Excellent team culture - fun and dynamic team - Join Graphic Art Mart - national supplier of sign, digital, display solutions - Fast paced, vibrant customer service team - Full time Monday to Friday - Edwardstown...

  • Customer Service Representative

    2 weeks ago

    Adelaide Region SA, Australia Opal. Full time

    **Discover Opal....** As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies. We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. **Discover the Opportunity**.... To coordinate placement and delivery of all...

  • Customer Service Representative

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Join a State Government Department providing customer service support to the Public. **Your new company** This State Government department provides essential services for all South Australians. The team are looking for two customer service experts to join them for a short term temporary assignment in Adelaide. **Your new role** The department is currently...

  • Disability Support Worker

    5 days ago

    Adelaide Region SA, Australia Eragon Support Full time

    **About the Role** We are looking for some amazing female support workers to provide exceptional care to a client in the CBD. You will provide personal care and support to a lady in their own home and duties include Manual Handling (2:1), personal care, food preparation, some food shopping and light domestic tasks. There is a variety of shifts available...

  • Custom Stand Builder

    3 days ago

    Adelaide Region SA, Australia Show Support Full time

    **SHOW SUPPORT WANTS YOU!** To Join Australia's Best Crew! Sign up today to start immediate work. **Qualifications and Attributes**: - Has experience in building stand for expos or the like. - Good command of English. - Manual physical work and heavy lifting. - Punctual (show up on time) and professional. - Smart, clean & presentable. - Able to work in a...

  • Junior Sales Representative

    1 week ago

    Adelaide Region SA, Australia Qest Human Resources Full time

    Our Client is looking for a Sales Representative in this fast paced role, that is ready for the challenges to implement new sales in both the Northern suburbs of Adelaide as well as South Australian Country regions. If you are good at communicating with customers good with sales and customer service, our Client is looking to looking at growing their on line...

  • Customer Service Representative

    1 week ago

    Greater Adelaide SA, Australia Boart Longyear Full time

    Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business. The primary purpose...