Avct Support Team Leader

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**About the Role**

The AVCT Support Team Leader operates within the Audio Visual Communications (AVC) Technology Services within ITS. AVC Technology support in-court technologies and audio visual needs, including video conferencing, evidence presentation and transcript recording, in Victoria's courts.

This role provides team leadership to deliver high quality, cost effective and flexible support services, information, and training to court staff. Effective service delivery is achieved by this role through people leadership capability an understanding of the operating environment, needs of Victorian courts and tribunals and of court users, and expertise in video conferencing technology and audio/visual systems.

What makes this role special is its direct impact on the functioning and reliability of justice services. By fostering collaboration, supporting staff development, and guiding complex problem-solving efforts, the role ensures that court users and stakeholders receive dependable, efficient technology services. You will be instrumental in guiding both technical operations and people, supporting your team and stakeholders through expert advice, leadership, and by building strong working relationships, all contributing to a stable, future-ready court technology environment.

Duties and responsibilities include:

- Leading a team of AVCT support professionals, ensuring high quality, timely service and support is provided to stakeholders.
- Being responsible for overseeing and coordinating the daily operations of the AVCT support technicians to ensure consistent service delivery and workload management.
- Actively supporting professional development of team members, ensuring alignment with required development outcomes in staff performance and development plans.
- Developing and actively promoting the use of collaborative work practices between team members to maximise the use of individual skills and the learning and development of new skills by team members.
- Leading the delivery of high-level complaints investigation and resolution services specifically in relation to transcript production infrastructure, audio visual systems and facilities, to meet agreed service levels, priorities and standards.
- Using specialist expertise to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
- Providing leadership to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
- Contributing to continuous improvement practices and operational and business planning activities within the AVC Technology team.

**About You**

This role is ideal for someone who is technically proficient, has leadership experience, and is passionate about delivering high-quality service in a critical support environment. If you enjoy solving problems, guiding a team, and improving systems that directly impact users, this is a strong opportunity.
- Certifications or training in AV systems, and or IT/Networks would be an advantage.
- Demonstrated experience working with a wide range of complex audio visual and IT systems, including networking systems and enterprise-level AV environments.
- Leadership experience in a technical setting-managing, supporting, and developing a team of support professionals.
- Proven experience in problem-solving, technical escalation, and supporting service continuity in high-stakes or time-sensitive environments.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

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