Team Leader

**An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).**

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.

We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.

The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.

**About the Division**

The Academy Services Division includes a range of specialist services to ensure high quality professional learning, an engaging participant experience, and facilitate a consistent quality management approach. The Division includes specialists in learning design, data evaluation and evidence, communications and public advocacy.

The purpose of the Participant & Program Support (PPS) team is to 'know our participants' and support their individual learning journey. The team delivers this through high quality participant service for all enquiries and programs in a triaged/tiered approach to deliver a consistent approach across all offerings and sites.

**About the Role**

An exciting opportunity exists for you as the Team Leader, Participant and Program Support to lead a sub-team within the unit that is responsible for coordinating professional learning programs to ensure a high-quality and engaging learning experience for our participants.

As a Team Leader, you will be instrumental in the successful implementation and delivery of the Participant and Program Support Team's initiatives, supporting and shaping a consistent and high-quality customer-focused approach across all Academy sites to support the Academy to deliver on its objectives and functions. You will support this work through coordination of a matrix model in which staff are brokered into teams across the Academy, and through mentoring, coaching and managing staff to achieve positive outcomes in program support. The role will also facilitate clear communication and coordination of activities between teams. The Team Leader provides strategic thought leadership and drives innovation, leading a number of strategic priorities for the team and Division.

To be successful in this role you will:

- Lead and develop a high performing team dedicated to delivering an exceptional participant experience.
- Provide ongoing development and training to your team ensuring they are aware of any updates to key policies or procedures.
- Provide expert advice on Participant and Program Support matters across Academy teams and to external stakeholders.
- Effectively prioritise and manage all Participant and Program Support enquiries, providing expert feedback and guidance to the team.
- Build team cohesion with your team and others within the Academy and its partners to ensure a high-quality service experience.
- Bring your expertise in leading a high performing team and provide insight to opportunities for improvement in processes and system enhancements.
- Utilise data to drive informed decisions for improved outcomes.**

**Capabilities**

Can you demonstrate exceptional leadership, innovative thinking, effective communication, and adept problem-solving abilities? You must possess the ability to navigate complex issues and make decisions that impact staff and stakeholders both within and beyond your immediate work area. Your capacity for collaboration, driving continuous improvement, and cultivating genuine relationships will be pivotal for your success. You will also be able to manage people effectively, foster team development, and deliver tangible outcomes.

**Desirable**Qualifications and Experience**

Essential: Experience leading staff in complex environments to deliver high-quality, consistent experience for stakeholders.

Desirable: Tertiary qualification/s in a relevant field.

**Further Information**

Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume.

For more details regarding this position please see attached position description.

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on 25 September 2025