Team Leader, Parentline

5 days ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

THE ROLE
The Team Leader Parentline is responsible for providing leadership to a team of qualified counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In conjunction with the Manager, the Team Leader will monitor the delivery and quality of telephone counselling, including via clinical staff supervision and professional development, and model best practice during operational shifts
ACCOUNTABILITIES INCLUDE
*
- Lead a team in providing or contributing to authoritative and expert advice and recommendations consistent with organisational goals and values.
- Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
- Effectively supervise and provide leadership to a team of employees by:

- leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes including through formal and informal clinical supervision
- modelling behaviours integral to good people management and departmental values
- where relevant, managing and monitoring specific improvement objectives in consultation with the Manager, including staff professional development plans
- pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.

Please open the position description to read more.
VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY

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