Customer Analytics Manager

Location: Sydney (onsite & hybrid working)
- Full Time
- Reporting to The Head of Data & Analytics

What's in it for you?
- Access to top tier clients and complex business challenges
- Continuous development through our mixed learning approach
- All the tools, equipment and mentors you need to be successful in your role
- Our organisation encourages diversity, supports charities and environmental initiatives
- We have a bright, open plan and dog friendly office (we love our furry friends)
- We encourage and fully support flexible working
- Parental leave
- Fun social events - Annual ski trips

**Details regarding the role**:
To this end, OMD is looking for an exceptional Business Analyst with strong analytical skills and the ability to effectively translate data into insights. You will work closely with the business team, including media planners and strategists, to implement process improvements, work to analyse media spend data and deliver valuable and relevant insights to our client.
- Updating, designing, developing and enhancing competitive analysis reports in line with business requirements
- Analysing online and offline data to evaluate performance
- Data integration of separate data sources between media spend and competitor creative, to connect media delivery to business impact
- Collating and QA data for monthly reporting
- Assisting the team with stakeholder management and communications
- Fostering a culture of innovation and operational effectiveness within the team
- Ensuring timely follow through on all scheduled and ad hoc deliverables
- Generating and communicating clear, compelling and actionable insights; constructing insightful narratives' through sophisticated analytic techniques
- In conjunction with the business management team, presenting reports, POVs and other materials to clients on a regular basis over the phone and in person

About your skills and experience
- You thrive working on a fast paced and dynamic account
- An individual who is proactive, collaborative & attentive
- Strong analytical ability - data manipulation (Excel) is a must; ability to present data in compelling way; ability to draw insights from data
- Comfortable dealing with senior marketing clients; solid client management skills and polished communication skills
- Ability to connect data insights to marketing and commercial challenges, and make strategic recommendations
- Confidence in translating meaning of business performance, brand health, creative & media effectiveness
- Ability to work across different disciplines within the team, representing an analytical POV
- Willingness to get hands dirty in data, and dive into the weeds, as required
- Media planning or other marketing experience nice to have but not necessary
- Strong Excel is a must - advanced statistical and data science skills is desirable but not essential
- Demonstrated experience in a quantitative data driven field

A bit about us
We are a proud part of the OMD global network, the world's leading marketing and communications agency. As part of the Omnicom Media Group, we provide services
to over 5,000 clients in more than 100 countries and employ 11,000+ staff.Since launching in 2000, OMD Australia has grown to become Australia's largest media and communications agency, consistently winning awards including:
**Great Place to Work | Ranked #3, Platinum Status**: Top 50 for 13 consecutive years (2009-2021)
B&T | Media Agency of the Year 2019, 2020 & 2021, Culture 2020
B&T Women in Media | Employer of the Year 2019 & 2020
Adnews | Media Agency of the Year 2020, Overall Agency of the Year 2020
Mumbrella | Media Agency of the Decade 2009 - 2019, Culture 2019
Adweek | Global Media Agency of the Year 2019 & 2020
Next steps...
If you've got any questions or wish to have a confidential conversation about this role, contact the Talent team. We'd love to hear from you.