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Troc Superintendent Systems and Reporting
3 weeks ago
**About BHP**:
At BHP we support our people to grow, learn, develop their skills, and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.
**About the Role**:
We are actively seeking the talents of an innovative and engaging individual to join our Technology Remote Operations Centre (TROC) team as the Superintendent Systems and Reporting based at our Perth Offices working on a Monday - Friday roster.
Reporting to the Manager OT Operations TROC, this role presents a terrific opportunity to lead a team of Principals and Specialists across Australia that develop systems and reporting capabilities to support the TROC 24x7, Priority Support Services (PSS) and broader operational technology teams.
In this diverse leadership role, you will:
- Manage the team to focus on the work that matters using well-defined and executed Performance Boards and routines.
- Define and provide clear and simple views of both Team and Service performance across the core work cycles. (Including both Internal teams and External Vendors)
- Lead work with the Service Owners to create work instructions, trigger action response plans and knowledge articles to improve response and recovery times of Critical Services
- Govern the process for transition of services to TROC at the required quality
- Develop and maintain training programs for the 24x7 and PSS teams
- Identify Safety Field Leadership activity requirements within the streams based on performance and quality metrics.
- Act as a representative between the Technology Mines Operational teams and any reporting requirements. This includes producing the data to cater for the requirement and working with the Operational teams to ensure commentary is accurate. (EOM reports, etc)
**About our Team**:
The TROC team purpose is to prevent or minimise safety and production impacts to our Assets caused by failure in critical technology services and consists of over 100 team members. The Systems and Reporting function sits within the TROC structure and supports the 24/7 Technology support, Change Scheduling and Planning, Trainee and Internship program teams.
The Systems & Reporting team’s purpose is to empower TROC to execute their work efficiently and effectively.
**About You**:
To be successful in this role you will be an experienced and skilled professional with outstanding communication and stakeholder engagement skills. You are team oriented, and results focused with genuine passion for mentoring and coaching others to achieve results.
In addition, we are ideally looking for the following skills and experience:
- IT/OT experience or Trade/Tertiary qualification in Technology, Engineering, or related discipline
- Demonstrated Leadership experience
- ITIL Knowledge / ServiceNow (or familiarity with ITSM systems)
- Demonstrated ability managing multiple conflicting priorities and strong decision-making skills
- Excellent verbal and written communication skills
- Ability to prioritise effectively and execute tasks in a high-pressure environment
- Ability to work collaboratively and build relationships at all levels
- Strong analytical problem-solving skills and understanding root causes
- Ability to support and grow a culture of diversity within the team
- Highly logical thinker and skilled in identifying issues/problems
- Previous experience working in an IT Operations Centre is desirable along with working with technology mining teams and workflows.
**Remuneration and Benefits**:
Join us and be rewarded with interesting, challenging work in a supportive team culture. Develop skills for life whilst enjoying access to benefits including; incentive bonus, award winning share scheme, education assistance and generous superannuation scheme. As part of our commitment to inclusion and diversity, we offer a range of family friendly work practices, including flexible work arrangements, and a substantial parental leave policy, includes retirement savings / superannuation contributions during parental leave.
**About Our Process**:
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
**Supporting a Diverse Workforce**:
We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flex
