Supt Troc Service Management

**Date**:28 May 2025

**Job Posting End Date**:
**Job Country**:Australia

**Job State/Province**:Western Australia

**Job Location/Region**:Perth

**About BHP**

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.
- About the Role
- Perth City Square is home to BHP’s Technology Remote Operations Centre (TROC). The TROC team purpose is Ensuring safe and reliable technology operations across Australia.
- TROC operates 24 hours a day, 7 days a week supporting a wide range of safety and production critical Operational Technology (OT) to prevent or minimise impacts to our Minerals Australia Operations caused by failure in critical technology services. TROC also coordinate major Technology maintenance release windows, ensuring risk is mitigated and impact is minimised for Technology Australia's planned cybersecurity and operations change.

Reporting to the Manager TROC, the Superintendent TROC Service Management provides leadership to the TROC Enablement, Change & Release and Observability teams.
- Whilst the 24x7 TROC crews arr focussed on the management and support of on-site operational technology and systems, the TROC Service Management team provide essential technical support and enabling monitoring toolsets. This role presents a terrific opportunity to lead a high performing team that provides essential capability for Technology and Minerals Australia.
- In this role, you will be responsible for and have the opportunity to:

- Lead a diverse team of high performing leaders and technology specialists deliver the TROC purpose
- Leverage our BOS Practices to deliver continuous improvement and create a high-performance team culture
- Continuously improve cultural performance by coaching an embedded culture of trust, inclusion and respect
- Work closely with Minerals Australia Operations leaders to ensure operational technology is enabling safe delivery of production targets
- Manage the outcomes of the Technology Change Advisory Board (CAB) for Technology Australia
- Enable TROC to be at the forefront of technology observability and monitoring practice and toolset

About You
- Deep understanding of our Operations and the technology that enables safe production at them
- Proven stakeholder management and strategic decision making
- Trailblazer who enjoys delivering improvement initiatives through cross functional problem solving
- Demonstrated ability in creating a high performance and inclusive team culture
- Present genuine passion for mentoring and coaching others to achieve results

**About Our Process**

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

**Supporting a Diverse Workforce**

The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.