Customer Service Specialist

**Introduction**:
Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
**Description**:
The Role
We are inviting all talented individuals to join our team in Seaford, SA If you share our love for this vibrant city and have a genuine passion for working with people and making a meaningful impact in the community while having fun doing it, you’re in luck
We are looking for passionate, community focused people to join our SA branch team today
If you’re seeking an exciting opportunity to join a leading financial services organisation that genuinely cares about community, Beyond Bank is looking for you We are excited to extend a warm welcome, inviting dedicated and ambitious individuals to join our dynamic SA branch team. Here, you will work with supportive leaders who are invested in helping you succeed and achieve your best. You will benefit from a range of training and development opportunities, collaborate with a variety of internal stakeholders, and contribute to shaping our communities and transforming lives for the better. Your impact will be truly meaningful
In the role you will
Manage enquiries to provide caring and personalised solutions for our customers
Complete Beyond Bank’s Lending Accreditation program
Build and maintain strong relationships with retail customers, ensuring high levels of satisfaction and loyalty.
Be part of a knowledgeable and high achieving team
Manage all facets of our customer’s financial requirements
Collaborate with specialists in the business to deliver the best outcomes for customers
Possess a team player attitude and perform general branch duties as part of your role
Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations.
**Skills and Experiences**:
About you
You should be detail-oriented, customer obsessed and possess excellent communication and customer service skills.
Demonstrated experience in customer service environment, retail, sales and/or banking.
Commitment to success and a strong work ethic
Excellent problem solving and analytical skills
A passion for building lasting customer relationships and serving the local community.
See yourself in our team
Reporting to the Senior Relationship Manager, you will be joining the Seaford Branch team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Why work for Beyond Bank?
**And there’s even more benefits**:

- Our branch employees receive an additional 6 days of paid leave per year*
- Additional 3 paid work-life balance days to boost your annual leave*
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible, and diverse working environment
- Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Applications close 6/09/2024
As a certified B Corp we are using our business as a force for good.