Receptionist

1 week ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

Funds in Court [FIC] is an Office of the Supreme Court of Victoria that deals with funds paid into Court.

Funds are paid into Court by other courts or by the Victims of Crime Assistance Tribunal (VOCAT). This money may be compensation from an accident or injury, from a will or for people under 18 who have lost a parent or have been victims of crime.

Funds are paid into Court by a court order usually because a person is under a 'legal disability'. This might be because they:

- have had an accident, injury or illness
- have an intellectual or physical disability (or both)
- are under 18.

**About the Role**

Offered on a full-time ongoing basis, the Receptionist is responsible for being the first point of contact for all enquiries to Funds in Court (FIC). As the first point of contact, this position will establish and strengthen effective networks and relationships ensuring timely, appropriate and efficient communication links with internal and external stakeholders.

Key accountabilities include:

- Performing client and telephone reception duties, direct enquiries to the appropriate section and officer within FIC.
- Promptly vetting and assessing telephone inquiries
- Dealing with inquiries at first instance, assessing significance, judging priorities and status and referring only those inquiries which need be referred to relevant officers in priority order.
- Taking responsibility for providing appropriate response to internal and external queries
- Providing general information about FIC

**About You**
- Experience of a call management and telephone control system (TouchPoint would be an advantage)
- Proven ability to perform all aspects of receptionist duties
- Excellent telephone manner, in particular experience in working with people who may have an Acquired Brain Injury (ABI) Intellectual Disability and people with Mental Health issues.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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