Sales Operations Supervisor

Resuscitation

**Position Overview**:
The Sales Operations Supervisor will oversee and drive the sales and operational activities related to the Queensland Ambulance Service (QAS) project. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service. The Sales Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLLMedical’s strategic business goals.

**Key Responsibilities**:
**Project Management & Coordination**
- Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones and deliverables.
- Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.
- Ensure project timelines, resources, and budgets are effectively managed.

**Sales Support & Operations**
- Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.
- Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services.
- Monitor sales activity and performance, track key project metrics, and report on project progress.

**Customer Relationship Management**
- Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and ensuring satisfaction.
- Address and resolve customer concerns in a timely and effective manner.

**Process Improvement & Efficiency**
- Identify and implement process improvements to optimize operational efficiency for the project.
- Leverage data and analytics to track project performance and identify areas for enhancement.

**Collaboration & Communication**
- Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience.
- Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements.

**Facility Management**
- All building systems, equipment, and services are operating efficiently and effectively. Organising and liasing with landlords and external contractors on all issues in relation to the building
- Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace safety and compliance initiatives.
- Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and the ability to lead and collaborate with cross-functional teams.

**Qualifications and Experience**:

- Bachelor’s degree in Business, Sales Management, Project Management, or a related field.
- Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical devices industry.
- Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth.
- Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines.
- Exceptional communication and interpersonal skills.
- Proficiency in sales and project management tools and software; experience with CRM systems is a plus.
- Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable.

**Core Competencies**:

- Leadership and decision-making capabilities.
- Effective communication and relationship management.
- Strategic thinking and planning.
- High attention to detail and process orientation.
- Ability to adapt to a fast-paced, dynamic work environment.

**Working Conditions**:

- This position may require occasional travel to support project needs, customer interactions, or internal meetings.
- The role may involve working with cross-functional teams across different time zones.