Service Centre Supervisor

2 days ago

St Leonards, Australia Tomra Full time

**Company Description**
At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia with state-of-the-art Recycling Centres in NSW, Queensland, Northern Territory, Western Australia, Victoria and soon to be Tasmania.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Our Service Centre provides remote product support to field teams and depot staff. The Service Centre also interacts with customers and external parties to troubleshoot customer enquiries or complaints.

You will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing.

This role will involve delivery of functional training to Service Centre employees to ensure that the service organisation is well educated and has a comprehensive understanding of the processes and support of the Service Centre.

**_ This is a full time role across 5 days per week. Applicant must be available for weekend shifts (Typically only 1 weekend day per week)._**

Based in our St Leonards office (5 minute walk from Train Station)

**Some other duties the role performs**:

- Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary.
- Develop and execute training plans for new and existing team members based on availability, team requirements and workload.
- Provide ongoing training and support to direct reports.
- Create performance reports for both the team and individual team members, to support the overall performance of the Service Centre
- Assist and train other Service Centre members on contractor management processes.
- Support Service Centre Manager with continuous improvement, optmisation and implementation of new team processes
- Review and maintain Service Centre process guides and templates.
- Lead a safety culture by example.

**Qualifications** What makes a great Service Centre Supervisor at Tomra**:

- Previous experience in a service/ call centre environment
- Strong stakeholder engagement skills (Written and verbal)
- Excellent systems experience (Salesforce is a plus)
- Aptitude to analyze data

**Additional Information**
Does this sound like you? If so we would love to hear from you

  • Centre Manager/ Nominated Supervisor

    1 week ago

    St Marys, South Australia Evergreen Early Education Centre Full time $2,700 - $4,200 per year

    About the role……Evergreen Early Education Centre is an Award winning centre. We are looking for a Centre Manager/ Nominated Supervisor who is passionate about contributing to the growth and development of all children at our centre. You will be joining a supportive leadership team with a shared vision to create positive outcomes for the children that...

  • Service Centre Operator

    1 week ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    8 hours ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    2 weeks ago

    St Leonards, Australia Tomra Full time

    Company Description Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use...

  • Service Centre Operator

    2 weeks ago

    St Leonards, Australia Tomra Full time

    Company Description Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use...

  • Service Centre Operator

    1 day ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia,...

  • Service Centre Operator

    7 hours ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    8 hours ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    24 hours ago

    St Leonards, Australia Tomra Full time

    Company Description At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...

  • Service Centre Operator Nsw

    2 weeks ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...