International Customer Service

6 days ago


Cremorne VIC, Australia OPAL. Full time $120,000 - $180,000 per year

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover what Opal can offer you…

  • An opportunity to join one of the largest paper and packaging manufacturers in Australia
  • A competitive salary in an ongoing, full-time role
  • Hybrid working arrangements
  • Utilize your skills to lead teams and make a positive difference

Discover the Opportunity….

Opal ANZ is an industry-leading paper and packaging business. We have an opportunity to join the Opal team and lead freight optimization as we are currently looking for an International Customer Service & Freight Manager to come onboard

Based out of our head office site in Burnley, Victoria the key focus of this role will be to:

  • Lead and execute a comprehensive annual sea-freight tender process for all Opal businesses, driving competitive outcomes and securing best-in-market rates and service levels
  • Strategically negotiate cost savings and improved service outcomes through proactive supplier management
  • Apply your leadership skills to build a unified culture rooted in One Opal values, supporting seamless collaboration and strong team performance across both business groups
  • Identify and manage risks across global shipping lanes, ensuring contingency plans safeguard customer deliveries and margin performance
  • Continually analyse and review the worldwide Shipping environment, as well as all Opal Business Units shipping requirements
  • Lead the international customer service teams in a positive, collaborative and engaging manner
  • Collaborate with a range of internal & external stakeholders to ensure that shipping and customer service activities are aligned with business objectives and meet customer requirements
  • Provide support to the General Manager of Global Paper Sales – playing a key role in shaping the strategy, providing insights, and reporting on relevant metrics/ targets

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • 5+ years of experience working with or for international shipping lines & freight forwarders
  • Proven leadership and people management experience, promoting a positive and collaborative working culture
  • Excellent negotiation and stakeholder management skills
  • Demonstrated knowledge and understanding in how the changing word markets can impact in operations & negotiations
  • Experience in using Microsoft Office programs (Word, Excel, PowerPoint, etc.)
  • A customer-focussed mindset, with experience supporting sales teams

Discover more… by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now



  • Cremorne, Australia Reece Group Full time

    Internal Communications Lead You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees across...


  • Cremorne, Australia Decjuba Full time $50,000 - $80,000 per year

    JOB TYPE: Full TimeLOCATION:Cremorne, VIC, AU, 3121ABOUT USAt DECJUBA we're all about effortless, edgy fashion to make you look and feel #AMAZING.Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites.We have a strong focus...


  • Cremorne VIC, Australia Orexis Innovations Full time $62,400 - $72,000 per year

    We're a Face-to-Face Sales & Marketing Agency based in Richmond.For more than 5 years, we've been the trusted agency for Companies and Not-For-Profits looking to amplify their brand and increase their supporter volumes.With the opening of our New Richmond location and more expansions on the way, we're looking for the next wave of driven individuals who are...


  • Cremorne VIC, Australia OPAL. Full time $90,000 - $120,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal ANZ is an industry-leading paper and packaging business with manufacturing sites across Australia...


  • Cremorne, Victoria, Australia DECJUBA Full time $90,000 - $120,000 per year

    Job description:ABOUT DECJUBAWe're a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women. Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more...


  • Cremorne, Australia Decjuba Full time $80,000 - $120,000 per year

    JOB TYPE: Full TimeLOCATION:Cremorne, VIC, AU, 3121ABOUT USAt DECJUBA we're all about effortless, edgy fashion to make you look and feel #AMAZING.Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites.We have a strong focus...


  • Cremorne, Victoria, Australia Ventia Full time $50,000 - $70,000 per year

    TheVentia Operations Centre (VOC)are seeking a vibrant, highly engaged and experience Call Dispatcher top join our team for a permanent full time opportunity based our 24/7 offices inCremorne, VIC.TheVentia Operations Centrework closely with a diverse range of customers who are active participants of several front-line public services and sectors across...


  • Cremorne, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Duty Manager

    2 days ago


    Cremorne, Australia Marriott International, Inc Full time

    **Job Number** 24089431 **Job Category** Rooms & Guest Services Operations **Location** Element Melbourne Richmond, 588 Swan Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** At Element, we believe that time at work shouldn’t mean time...

  • Customer Advocate

    2 days ago


    Cremorne, Australia carsales Full time

    Company Description **Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact....