Customer Service Representative

3 days ago

Sydney, Australia People in Focus Full time

Salary negotiable depending on experience
- Opportunity for career development and growth
- Onsite parking available

In the role you will be the first point of contact for client enquiries and following the shipment from order through to delivery.

**Duties and responsibilities**:

- Handling general customer enquiries and query resolution
- Taking bookings and arranging transport
- Formulating and submitting client quotations
- Status reporting and updating on any industry changes
- Follow through to destination
- Providing support to the sales team
- Attending client visits with sales staff and management as required
- Liaising with overseas offices, internal departments, vendors and clients

**Role Requirements**:

- International export operations and/or customer service experience essential
- CargoWise - some knowledge preferred
- Computer literacy in MS Office - MS Word and MS Excel
- Excellent communication skills - written and oral
- Excellent customer service skills with proven relationship building skills
- Willingness to learn and contribute to team outcomes
- Strong attention to detail
- Ability to prioritise and follow through

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient for you.

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