Customer Service Representative

14 hours ago

Sydney, New South Wales, Australia Drinkworks Australia Full time $60,000 - $80,000 per year

Role: Customer Service Representative

Drinkworks are looking for a new addition to the Customer Service, Logistics and Planning team, located in Surry Hills in Sydney. The successful applicant will be our new
Customer Services Representative.
We are on the lookout for a motivated individual with great customer service skills who is seeking a new challenge.

What will be your responsibilities:

The Customer Service Representative role exists to provide a high level of service to Australian customers. Key to success is the ability to implement, drive and deliver against the Drinkworks strategy, aligning to the way of workings and engaging with key stakeholders and customers across the business.

The Customer Service Representative is responsible for:

  • Focusing on the day-to-day customer service role, including Order Management (from Order to Billing) and Customer Relationship Management (Query & Complaint Management) and keg returns / exports
  • The interface with Customer Supply Chain teams, managing customer relationship, involved in joint initiatives and developing partnerships
  • Ensuring internal alignment both upstream with Planning & Logistics and downstream with Sales and Finance for all Sales Channels.
  • Managing the alignment of Drinkworks and 3PL orders and delivery information.
  • Manage delivery of zero touch orders via technology implementation
  • On time reporting of DIFOT and Case Fill Rate to the business
  • Investigation and resolution of stock discrepancies on transactional basis

What you will bring:

  • Tertiary Qualifications
  • Experience in client / customer service role required (minimum 1 year)
  • Excellent written and verbal communication skills
  • Strong knowledge of Microsoft Office including Excel (pivot tables, V Look Ups and Graphs/ Tables)
  • Experience in ERP systems (SAP preferred but not mandatory)
  • Detail orientated, organized, understands deadlines and can work autonomously
  • Experience liaising with multiple stakeholders, in particular Sales team internally and external customers
  • Experience in the beverage industry preferred
  • Full right to work in Australia required

Why you will love working with us

Competitive Package
– on top of your salary, we work in a Hybrid environment.

Career Growth -
You will work in a great team and organization who can support you in your career development. We provide full access to Heineken online courses too

Dynamic workplace
– Work with a passionate, high performing team and have fun doing it

Global Impact
– be part of the Heineken brand and share in their knowledge, support and experiences.

To apply for this amazing opportunity, please apply via this LinkedIn ad. Full rights to work in Australia required. No unsolicited recruitment agencies please.

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