Customer Experience Coordinator

2 weeks ago

Melbourne, Australia ABN Group Full time

493691
- Melbourne
- Administration/Support Service
- Customer Service/Call Centre
- Land Development/Real Estate
- Procurement/Contract Management

Show More Show Less
- Full-time (Permanent)

**What’s on Offer?**

This is an exciting opportunity to be part of a dedicated team managing a portfolio of medium-density projects, helping to deliver the dream of home ownership in thriving communities.

You will be responsible for providing a seamless customer journey by coordinating all elements of the preconstruction workflow specific to medium-density developments, from sales acceptance through to construction, while ensuring projects meet expected timelines. You will oversee 160 customer jobs (around 70 customers), ensuring everything from finance approval to construction readiness is on track.

The role involves:

- Customer support throughout the preconstruction phase of medium-density projects, focusing on administrative excellence
- Ensure contracts for medium-density developments are delivered within designated timelines, including handling Housing Industry Association (HIA) contracts
- Liaise with finance to secure necessary approvals and work closely with land developers to ensure projects progress
- Ensure each run has achieved 70% sales before moving into the construction phase, requiring strong organisational skills and the ability to multitask under pressure
- Collaborate with the broader team to confirm finance approval before proceeding with the project run

**What can you bring?**
- Passion and enthusiasm for the building industry, particularly in medium-density developments
- A strong administrative background, with the ability to manage multiple tasks and maintain organisation under pressure
- Experience in handling complex, multi-unit projects with a focus on timely and accurate documentation
- The ability to proactively build collaborative relationships with stakeholders, including finance teams and land developers
- Tenacity when faced with challenges specific to medium-density construction
- Excellent listening skills and the ability to understand customer and project needs
- A sense of humour that uplifts and supports your team members

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We are market leaders across various segments, including medium-density developments, first homes, and luxury residences, all with the goal of delivering the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.

**Why Work with Us?**
- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with a clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

  • Experience Leader

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Kapitol Group Full time $90,000 - $120,000 per year

    Experienced Custome Experience Coordinator, ideally within construction or propertyKapitol awarded #1 Best Place to Work in 2022Centrally based office, freshly fitted out by us here at KapitolWe are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology,...

  • Customer Experience Coordinator

    3 weeks ago

    Melbourne, Australia Kapitol Group Full time

    We are a highly Supportive company. Kapitol Group is one of Australia’s fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We’re driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we’re setting new benchmarks for how...

  • Customer Experience Coordinator

    2 days ago

    Melbourne, Australia ScentAir Technologies LLC Full time

    **ScentAir: Creating Enduring Impressions Worldwide!** At ScentAir, we leave an indelible mark on billions of customers across the globe every year. As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments. Our mission? To captivate your senses and revolutionize the...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Kapitol Group Pty Ltd Full time $80,000 - $120,000 per year

    We are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Kapitol Full time $90,000 - $120,000 per year

    We are a highly Supportive company.Kapitol is one ofAustralia's fastest-growing construction companies, transforming the industry throughinnovation,technology, and acommitment to excellence.We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is done.Our team...

  • Customer Experience Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Kapitol Group Full time

    We are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is...

  • Business Development Coordinator

    1 week ago

    Melbourne, Australia Experience Education Full time

    **Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for a Business Development Coordinator to join our sales team in Victoria, Australia.** This is an outstanding opportunity to work with World Challenge, operating school travel across the globe from the Australian source market. World...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $80,000 - $120,000 per year

    Who We AreAt ABN Group, we're more than just Australia's leading construction, property, and finance group—we deliver the dream of homeownership. Operating across Victoria and Western Australia through trusted brands like Boutique Homes, Homebuyers Centre, and Resolve Finance, we help Australians—from first-time buyers to luxury homeowners.Why You'll...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Australia ABN Group Full time

    493201 Melbourne Administration/Support Service Full-time (Permanent) Add to favourites Favourite View favourites What's on offer? This is an opportunity to work as part of a team and project manage a portfolio of Greenfields projects to site with speed and accuracy. You can expect to coordinate all required elements of the preconstruction workflow...