Team Leader, Business Support
5 days ago
**In the Team Leader role, you will:
Lead the Business Support team on a day-to-day basis to deliver high-level business support services and advice to the Principal Assessment Officer and other business units across the various programs, specifically with regard human resource management (staffing for events) and workplace health and safety.
Manage and co-ordinate the activities of the team by distributing work evenly, considering peak demands and ensuring team members are aware of priorities and risks.
Manage relationships and collaborate with internal and external stakeholders to ensure high-quality outcomes.
Coordinate the successful delivery of various activities, including catered events and meetings by managing catering, room bookings and room set up, IT requirements, and workplace health and safety arrangements.
Participate in ad hoc projects such as investigating, testing and implementing new technologies to enhance operational efficiency and service delivery.
Coordinate administrative assistance at peak times to other teams and Units across the Branch, including preparing daily reports and providing timely updates to business units regarding communication systems and other service requests.
Regularly review and evaluate procedures and systems with a focus on continuous improvement, innovation and flexibility.
Undertake any other duties as directed by the Principal Assessment Operations Officers and/or the Manager of the Program Management Unit.
What we are looking for
Works with the team to organise work priorities so they deliver on broader organisational commitments (leads strategically)
Remains composed during high-stakes situations, supporting the team to recognise gaps in information and seek advice to enable a prompt and considered response (makes insightful decisions)
Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency (drives accountability and outcomes)
Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes (builds enduring relationships)
Maintains a high standard of practice through governance and risk management (demonstrates sound governance).
This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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