Delivery Consultant

Join our team as a Delivery Consultant and become a key player in the integration of intelliHR into Humanforce's suite of offerings, following our recent acquisition As a best-of-breed, intelligent people platform, intelliHR, a Humanforce company, drives employee engagement, performance, and retention, supported by AI-powered workforce analytics and a comprehensive Core HR system.

In this role, you will have the exciting opportunity to join a growing team during our scale-up phase, contributing to the implementation of a new joint product experience for our valued customers. Our customers already love us and our product, and as part of our team, you will have the pleasure of directly sharing innovative features and analytics that make our product truly exceptional.

If you are passionate about creating a positive impact, ready for a new challenge, and thrive in an innovative and collaborative environment, we would love to hear from you. Join us as a Delivery Consultant and be part of our exciting journey

**About us**

Founded in 2002, Humanforce has a 2000-strong customer base and over half a million users worldwide.
Having recently acquired intelliHR we are globally diverse and dispersed organisation, with 200+ team members around the world.

Our purpose is to make work easier and life better. Through our innovative software, we really are changing the world of work.

We are Human. We are Humanforce

**Our approach to flexible work**

We’re passionate about people making their own decisions about where and when they work.

Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing We’re all about that. We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will

**About you**

Highly motivated, you have an insatiable passion for delivering unforgettable customer experiences and seamlessly handling multiple implementations. Data is your domain, and you possess an innate understanding of how things work.

Your expertise enables you to provide invaluable insights that truly make a difference in customer implementations, training experiences, and ongoing consulting services.

**What you’ll do**:

- Multitask like a pro: Successfully manage 7-12 customer implementations simultaneously, ensuring smooth progress and exceptional outcomes across multiple projects.
- Master the art of training and workshops: Conduct engaging customer training sessions and configuration workshops, empowering users to harness the full potential of intelliHR while customising it to their unique needs.
- Transform requirements into reality: Collaborate closely with customers to understand their processes and requirements, building and configuring tailored solutions within the intelliHR platform.
- Organise and conquer: Utilise project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
- Be the go-to support: Respond promptly to customer inquiries, serving as their trusted point of contact during the implementation phase, and maintaining strong external relationships.
- Collaborate for success: Work cross-functionally with sales and product teams, aligning customer expectations with deliverables, contributing to product strategy, and effectively reporting bugs and enhancements.
- Facilitate process improvements: Conduct requirements workshops and iteration sessions, leveraging your expertise to gather insights, guide customers through process improvements, and support their evolving needs.
- Empower and guide: Deliver impactful training sessions, ensuring users are equipped with the knowledge they need, and provide ongoing consulting services to drive customer success.
- Nurture customer relationships: Take ownership of overall Net Revenue Retention (NRR) and customer churn, proactively building and maintaining strong customer relationships, identifying renewal opportunities, and seeking ways to provide additional value

**What you’ll need**
- We need someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from you
- Your excellent English written and verbal communication skills will be essential to manage customer expectations and to effectively train and communicate with our clients.
- We're looking for someone who can work autonomously while maintaining a high level of professionalism.
- Technical experience with WFM, Payroll, or HR software will be highly regarded

**What’s on offer**
- A flexible