People and Culture Business Partner

**Work with us**:
Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

- flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English. We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

The People & Culture Business Partner is a strategic partnership role that supports the NRCH leadership team to deliver on its goals. The Business Partner works closely with a defined client group to fully understand the internal and external context of the program and identify ways in which HR strategy can support their unique business needs. The BP will establish trusted and influential relationships and provide specialist and contemporary advice to achieve a high-performance workplace culture.

This role may also lead several people-related projects, committees and activities across the employee life cycle that are part of our annual plan, including providing support, leadership and coaching to the P&C Coordinators scope of work.

Roles and responsibilities include, but are not limited to:

- Provide ER/IR coaching, advice and guidance to managers and staff in relation to all aspects of the employee lifecycle.
- Support NRCH managers to foster constructive people behaviours within their teams and embed practices that improve overall employee engagement and performance, through the provision of constructive coaching and advice that develops effective leadership behaviours and capabilities.
- Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required with a focus on building manager competency, mitigating or minimising organisational risk.
- Lead a range of projects and committees as agreed and in line with the P&C annual plan and organisation governance framework.
- Provide advice, leadership, and project coordination across change management activities to support organisation performance and strategic goals.
- Develop and deliver People and Culture strategies that reinforce the NRCH values and contribute to the effective delivery of the organisation’s longer-term strategic goals and vision, particularly related to workforce capability and capacity.
- Design, develop and/or review P&C policies, guidelines and procedures ensuring our ways of working structures are effective for the organisation.
- Support the P&C Coordinators with contract and variation management, including the provision of award and policy expertise across required enquiries.
- Provide injury case management to ensure appropriate support is given to the worker and their manager and work closely with the P&C Coordinator (Systems and Workflow) to ensure all paperwork is processed as per requirements.
- Contribute to the development of strategic and insight driven HR reporting and metrics.

**Key Selection Criteria**

**Essential qualifications, attributes and skills include, but are not limited to**:

- A Degree in Human Resources, coupled with a minimum of 5 years generalist HR experience in a heavily unionised environment.
- Demonstrated experience in the provision of ER/IR related advice, guidance and support to senior managers and employees.
- Excellent organisational / time management skills, with ability to manage competing work priorities to meet deadlines, in a fast-paced environment.
- Demonstrated experience designing, developing and implementing a range of strategies that support program and organisation effectiveness.
- Demonstrated excellence in HR service delivery and ensuring business compliance with policies and procedures.
- Excellent attention to detail and strong written and verbal communication skills.
- Demonstrated ability to work both autonomously and as part of a team.
- Exceptional emotional intelligence and judgement to make decisions confidently and independently.

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