Client Service Officer

$84,383 to $91,368
- Ongoing, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Client Service Officer (Timetabling) to join Student Administration, Student Services and Wellbeing, Administrative Division.

The Client Services Officer (Timetabling) plays an important role in the compilation and updating/maintenance of the timetable at QUT. This position is key with liaising with professional and academic staff at all levels of the University, the Student Guild, and external clients for room usage or hire. Timetabling is a complex process, and its’ success is dependent upon teamwork and the development of good working relationships with clients in Faculties and Schools. The Client Services Officer will actively contribute to developing these relationships, monitoring their/development on an ongoing basis, and identifying any risks or issues to the Timetabling Manager.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**
Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About Student Services and Wellbeing**
The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

Student Services and Wellbeing consists of the following departments: Student Administration, HiQ, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit and Human Resources.

Student Services and Wellbeing aspires to be a collaborative, distinctive and innovative department that makes a real and positive difference to students, from pre-tertiary to graduation and beyond. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

The Student Administration department makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university.

**What you need to succeed**

Your expertise and initiative, combined with your ability to work as an excellent team player will be vital to your success in this role.

You will demonstrate:
1. Education, training and/or relevant work experience equivalent to the completion of a degree with subsequent relevant experience.
2. Demonstrated digital literacy with Syllabus Plus Classic and other large-scale databases (e.g. SAMS) to assist in the configuration of a timetable within an educational environment.
3. Demonstrated time management and organisational skills with proven ability to multi-task whilst maintaining., a high degree of accuracy and attention to detail.
4. Advanced experience in the use of Microsoft Office Suite and data management,
5. Demonstrated high level interpersonal skills including the ability to collaborate, develop strong working relationships and communicate effectively with a diverse group of stakeholders.
6. Demonstrated commitment to the provision of a high quality client-focused client service and the ability to provide advice on processes and systems
7. Demonstrated ability, or the capacity to rapidly acquire skills, in website layout, design and management.