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Strategic Business Process Improvement Specialist
2 weeks ago
The role involves analyzing business processes within the superannuation sector.
About UsWe are a leading provider in the superannuation sector, committed to delivering superior retirement outcomes for our customers.
We are currently seeking an experienced Senior Business Analyst to join our team and contribute to driving process improvements that enhance efficiency, reduce costs, and increase customer satisfaction.
Key Responsibilities:- Conduct comprehensive business analysis to identify business requirements and opportunities for improvement
- Facilitate stakeholder meetings and workshops to gather requirements and establish business objectives
- Design and implement solutions to optimize business processes and improve customer experiences
- Develop detailed business requirements, outlining problems, solutions, and outcomes
- Collaborate with cross-functional teams to drive the implementation of new processes or changes
- Develop and manage project documentation, including Business Requirement Documents (BRDs) and functional specifications
- Ensure risk and compliance adherence while escalating issues as needed
- Bachelor's degree in Business Administration, Finance, or a related field
- Minimum of 5 years of experience in business analysis within the superannuation sector
- Profound knowledge of business processes related to superannuation, including product changes, digital transitions, SFTs, mergers, legislative changes, operational processes, and investments
- CBAP or similar certification would be advantageous
- Experience with JIRA and Confluence
- Excellent communication and presentation skills
- Experience in Agile delivery methodologies and best practices within the superannuation industry
- Experienced with analytical tools, such as Excel, Power BI, Tableau etc
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and projects simultaneously
- Strong attention to detail
- Proficient in business analysis tools and methodologies
Our company offers a collaborative work environment where employees can grow professionally and personally. We believe in fostering a culture of innovation, creativity, and excellence.
Competitive Benefits PackageWe offer a comprehensive benefits package that includes medical, dental, and vision insurance, flexible paid time off, and more.