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Senior Client Relationship Manager
2 months ago
Mercer is seeking a highly skilled and experienced Client Executive to join our team in Sydney. As a Client Executive, you will be responsible for building and maintaining strong relationships with our corporate super clients, driving growth and retention objectives, and delivering exceptional client service.
Key Responsibilities- Develop and execute client account plans to drive growth and retention objectives
- Build and maintain strong relationships with clients and key stakeholders
- Manage client changes, projects, and incidents to ensure timely and high-quality resolution
- Initiate and renew contracts and work requests
- Identify opportunities to expand services and optimize client and member outcomes
- Collaborate with internal teams to deliver integrated solutions and drive business growth
- Relevant undergraduate qualification and postgraduate or professional qualification
- RG146 compliance
- Significant experience in a senior-level role in a financial or professional services environment
- Strong relationship-building and account management skills
- Advanced conflict resolution and business acumen skills
- Strong knowledge of superannuation and related services
- Ability to work collaboratively with colleagues and external partners
Mercer is a global consulting leader in talent, rewards, and employment, and a business of Marsh McLennan. We help clients navigate an increasingly dynamic and complex environment to build brighter futures for people, businesses, and communities. Our approximately 25,000 employees are based in 43 countries and operate in 130 countries. We are committed to creating a diverse, inclusive, and flexible work environment and offer a range of benefits and programs to support our colleagues' career development and well-being.
