Senior Client Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia Iress Full time

About the Role

We are seeking a highly skilled Senior Client Relationship Manager to join our team at Iress. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our Buyside clients, driving business growth and customer satisfaction.

Key Responsibilities

  • Client Engagement and Retention: Build and maintain strong, long-lasting relationships with Iress Buyside clients by understanding their needs and ensuring high levels of customer satisfaction.
  • Key Contact Point: Act as the main point of contact for a subset of Iress Buyside clients, addressing their queries and concerns, and providing efficient resolution to issues to enhance the customer experience.
  • Sales and Business Development: Identify new business opportunities, cross-selling and upselling Iress products and services.
  • Product Knowledge: Gain in-depth knowledge of the Iress suite of products and services to effectively communicate their benefits and features to clients.
  • Product and Service Feedback and Improvement: Gather Buyside client feedback to identify areas for improvement, advocate for customer needs within the company, and contribute to the development of new products / features.
  • Market Analysis: Keep abreast of industry trends, market conditions, and competitor activities.
  • Collaboration: Work closely with other departments, such as marketing, product development, product support, professional services and finance to ensure a cohesive approach to client management and to drive overall business objectives.

What You Will Bring

  • Previous experience within the Financial Markets Industry.
  • Proven track record within an Account Management / Relationship Management role.
  • Strong commercial and business acumen.
  • Deep understanding and knowledge of Buyside Industry practices, business environment and technology requirements.
  • Excellent communication, relationship building and networking skills.
  • Excellent analytical skills to evaluate the client, competitors, industry landscapes and make recommendations to drive profitability and gain market share.
  • Strong influencing, negotiation, critical thinking and problem solving skills.
  • Strong team working ability, able to effectively collaborate and coordinate with other Iress teams.
  • The ability to effectively work under pressure and to targets, ensuring that excellent service is delivered at all times.

Why Work with Us?

  • 8 additional paid days per year to extend your weekends.
  • Hybrid working.
  • Generous cash bonus for every successful referral.
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school.
  • Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
  • 3 days' paid leave per year to participate in charity initiatives.
  • Discounted health insurance premiums.
  • Access to learning and development programs through Udemy.

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.

We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

#LI-Hybrid

Employment Type

Employee

Time Type

Full time

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