Careers in Telephone Support

1 day ago


Sydney, New South Wales, Australia beBeeCareer Full time $76,056 - $104,753
Job Description

The NSW Quitline service provides cessation focused telephone support to individuals who smoke and/or vape.

  • Support individuals who smoke and/or vape
  • Provide information and assistance to family members of people who smoke and/or vape
  • Offer guidance to healthcare professionals on cessation strategies

Key Responsibilities

Clients who call or are referred to the NSW Quitline service will receive evidence-based clinical support, including assessment, treatment planning and counseling from the Quitline Counsellor. The role also involves promoting the Quitline service through community engagement activities.

As a Quitline Counsellor, you will work with diverse population groups and backgrounds with complex health conditions. You will provide therapeutic smoking and/or vaping cessation support to clients who call the NSW Quitline service.

Previous experience as a counsellor along with strong verbal communication skills are essential to this role, as is a professional can-do attitude and ability to collaborate effectively as part of a team.

Requirements

To be successful in this role, you will need to have completed a minimum three-year bachelor's degree qualification in counselling, social work or psychology and possess at least 1 year of clinical experience in counselling. Registration with the relevant peak body is also required.

High level verbal and written communication skills, including clinical documentation and client communication, are essential. You must be able to remain calm and execute clinical service delivery with confidence and patience in a high-pressure environment.

Benefits
  • 12% superannuation contribution
  • 4 weeks annual leave plus 17.5% leave loading
  • 10 days sick leave
  • 40 hours per week, including accrual of monthly Allocated Day Off (ADO)
Preferred Qualifications
  • Experience in providing telephone support and information is desirable but not essential
  • Applicants must be non-smokers. Former smokers or vapers must have been quit for at least six months


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