Guest Service Supervisor

4 days ago

Darwin, Northern Territory, Australia beBeeHospitality Full time $55,000 - $74,000
Key Front Office Role

The Front Office Manager is responsible for overseeing daily front office operations, leading the team to deliver seamless arrivals and departures, guest enquiries, and exceptional customer service throughout the guest's stay.

Core responsibilities include ensuring timely and courteous handling of reservations, room assignments, billing, and guest accounts, maintaining strict confidentiality and adhering to cash/credit procedures.

The successful candidate will actively promote hotel facilities and services, contribute to maximizing occupancy, and promptly respond to guest requests, complaints, and special needs.

They will also engage in training, coaching, and empowerment of team members; embracing diversity and fostering a positive work environment.

Additionally, the Front Office Manager may be involved in night audit responsibilities, including balancing and reconciling daily accounts and financial reporting.

Key qualifications include:

  • Minimum 1–2 years of front office or guest service experience; previous supervisory experience highly regarded.
  • Proficient computer and system skills, preferably with Opera Cloud or similar.
  • Service-oriented, highly organized, with excellent communication and multicultural awareness; able to multitask in demanding environments.

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