Experienced Front Office Supervisor Wanted

2 weeks ago


Darwin, Northern Territory, Australia beBeeCustomer Full time $60,000 - $80,000
Front Office Supervisor Opportunity

We are seeking an experienced Front Office Supervisor to lead our team and deliver exceptional customer service at our unique resort in Kakadu National Park, Australia.

  • Supervise daily front office operations, ensuring seamless arrivals, departures, guest enquiries, and exceptional customer service throughout the guest's stay.
  • Handle reservations, room assignments, billing, and guest accounts with timeliness and courtesy, maintaining guest confidentiality and adhering to cash/credit procedures.
  • Promote hotel facilities and offers, contribute to maximizing occupancy, and promptly respond to guest requests, complaints, and special needs.
  • Engage in training, coaching, and empowerment of team members; uphold Accor's Heartist culture, diversity, and Planet 21 environmental initiatives.

This role offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. Our resort provides staff accommodation and meals on-site, ensuring a comfortable and supportive work environment.

To be successful in this role, you will need:

  • A minimum of 1–2 years of front office or guest service experience; previous supervisory experience highly regarded.
  • Proficient computer and system skills, preferably with Opera Cloud or similar; hospitality qualifications advantageous.
  • Service-oriented, highly organized, with excellent communication and multicultural awareness; able to multitask in demanding environments.
  • Flexible to work a 7-day roster, with strong personal integrity, demonstrated initiative, and passion for guest satisfaction and hotel operations.

The benefits of working with us include:

  • A unique opportunity to work in a stunning location, surrounded by nature and rich culture.
  • Staff accommodation and meals on-site, ensuring a comfortable and supportive work environment.
  • Ongoing training and development opportunities to enhance your skills and career.
  • The chance to be part of a diverse and inclusive workplace, committed to fostering a positive and respectful team culture.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. You must have the legal right to work in Australia to be considered for this role.



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