Guest Service Expert

2 weeks ago

Darwin, Northern Territory, Australia beBeeHospitality Full time $76,824 - $87,312
Job Opportunity: Guest Service Expert

Deliver exceptional guest experiences and foster a positive workplace culture in this vital role.

  • Provide a warm reception to guests upon arrival, ensuring a smooth check-in process while addressing immediate inquiries or needs.
  • Maintain clear communication with guests, colleagues, and stakeholders across various channels to provide outstanding service.
  • Process guest reservations, updates, and special requests accurately, utilising property management systems for seamless scheduling and availability.
  • Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

This dynamic role requires a commitment to varying shifts, including weekends, public holidays, and operational requirements.

Key Qualifications:
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting organisational values and standards.
Benefits of This Role:
  • The opportunity to work in a fast-paced, dynamic environment that encourages innovation and collaboration.
  • Personal growth and development opportunities through continuous training and support.
  • A chance to make a real difference in the lives of our guests by providing exceptional service.

  • Guest Service Agent

    1 week ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Overview Oaks Darwin Elan Hotel is looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The role involves guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, with a focus on superb customer service and positive energy. ...

  • Guest Service Agent

    2 weeks ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...

  • Guest Service Agent

    2 weeks ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...

  • Guest Service Agent

    2 weeks ago

    Darwin, Northern Territory, Australia Minor International Full time $32,000 - $45,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    2 weeks ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...

  • Guest Service Agent

    5 days ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    5 days ago

    Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full time

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Services Associate

    1 week ago

    Darwin, Northern Territory, Australia beBeeAttendant Full time $35,000 - $48,000

    Job OpportunityThis role offers a unique chance to work in a resort nestled in the heart of Kakadu National Park, Northern Territory, Australia.We encourage applications from people with diverse backgrounds and experiences.You must have the legal right to work in Australia to be considered for this role.Duties and ResponsibilitiesThe ideal candidate will be...

  • Dynamic Guest Services Associate

    2 weeks ago

    Darwin, Northern Territory, Australia beBeeHospitality Full time $56,000 - $86,000

    Job Title: Overnight Guest Service Agent">At our resort, we are seeking a dedicated and professional Overnight Guest Service Agent to join our team. This role is based at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel, located near the airport and a short drive from Darwin CBD.">Key Responsibilities:">">Ensure all guests are attended to...

  • Guest Experience Specialist

    2 weeks ago

    Darwin, Northern Territory, Australia beBeeResponsibilities Full time $50,000 - $75,000

    Job Title: Guest Experience SpecialistDescription:We are seeking a highly motivated and customer-focused individual to join our Front Office team as a Guest Experience Specialist.In this role, you will be responsible for delivering exceptional reception services to our guests, ensuring their stay with us is memorable and enjoyable. This includes check-in and...