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Host Experience Ambassador

2 weeks ago

Coffs Harbour, New South Wales, Australia beBeeAmbassador Full time $55,000 - $75,000
Job Description

We are seeking an enthusiastic and self-motivated individual to join our team as a Host Experience Ambassador. This is an exciting opportunity to meet new people, build relationships, and deliver exceptional customer experiences for millions of travelers worldwide.

This role involves greeting and registering owners and guests, providing information on local area attractions and exceeding guest expectations through seamless service delivery.

The ideal candidate will possess excellent communication skills, strong interpersonal abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Greet and register owners and guests with a smile and provide them with information about local area attractions.
  • Complete all department-related paperwork and utilize communication equipment effectively to ensure smooth service delivery.
  • Build rapport with guests and establish commonality to ensure an exceptional experience.
  • Work closely with the resort operations team to provide a high level of service and seamless transition.
  • Clearly articulate the benefits of traveling within our community and meet targets and KPIs as set by the business.
Required Skills and Qualifications
  • Previous experience in a similar hotel position or relevant industry experience.
  • Passion for customer service and the local area.
  • Excellent communication skills with strong interpersonal abilities.
  • Immaculate presentation and professional grooming standards.
  • High levels of computer literacy and ability to work with PMS systems (advantageous).
  • Problem-solving skills and adaptability in a fast-paced environment.
Benefits

Become part of a value-driven organization that promotes continual growth and development for its people. Enjoy professional development funding, discounted hotel stays across Australia, Fiji, New Zealand, and great career opportunities.

What We Offer

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.