Customer Service Consultant

4 weeks ago


Melbourne, Victoria, Australia CreditorWatch Full time
About CreditorWatch

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform enables customers to confidently manage their commercial relationships, improve productivity, and reduce financial risk.

We offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

Our company was established in 2010 and has since grown significantly, with recent recognition as one of AFR's Top 10 Best Places to Work and certification by Great Place to Work consecutively across 2022 and 2023.

Your Role & Team

The Customer Service team at CreditorWatch focuses on providing support to our thousands of customers through various channels, including phone, live-chat, and email. As a Customer Service Consultant, you will be responsible for supporting customers with in-bound enquiries, as well as out-bound activities to assist online members in unlocking and managing their account.

You will also be expected to proactively provide suggestions for continuous improvement to team processes, help centre management, and ongoing reviews of customer feedback to ensure the team autonomy and improve the overall customer experience.

Requirements
  1. 2+ years of experience as a Customer Service Agent
  2. Strong problem-solving, dispute handling, time management, and prioritisation skills
  3. Excellent communication and active listening skills
  4. Passion for providing world-class service and driving positive NPS engagement
What We Offer

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.



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