Member Support Consultant

3 weeks ago

Parramatta, New South Wales, Australia Fitness First Full time

About the Role:

We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a key member of our team, you will play a vital role in driving membership growth and retention by providing exceptional customer service and support to our members.

Key Responsibilities:

  • Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Requirements:

  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer-focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

About Us:

Fitness First is a leading fitness and lifestyle group with a portfolio of globally renowned brands. We are proud to be part of a company that helps almost a million people live happier, healthier, and more active lives. Our 10,000+ employees deliver 65 million+ workouts per year across 500+ physical locations in Australia, New Zealand, Vietnam, Singapore, and Thailand.

What We Offer:

  • A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines

Our Commitment to Diversity and Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds. We pride ourselves on empowering our team to be their authentic selves at work.

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