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Member Services Liaison
2 months ago
Position Overview
The Provider Services Officer plays a crucial role in delivering exceptional support to HCF providers and current members. This position requires outstanding communication abilities, particularly over the phone, ensuring that every interaction is handled with the utmost professionalism to foster a positive experience for both providers and members.
This role is ideal for a self-driven individual who excels in a customer-focused environment and is eager to grow within HCF's Claims division. The position is a full-time contract.
Key Responsibilities
- Handle a high volume of incoming calls from providers and members
- Address complex inquiries and resolve them within established service level agreements
- Safeguard the confidentiality of provider and member data
- Ensure the accuracy of provider and member records
- Engage and communicate professionally with both internal and external stakeholders
- Adhere to company policies and procedures
Candidate Profile
The ideal candidate will possess a positive demeanor and a proactive approach. Previous experience in call centers or claims-related roles is essential.
- Strong dedication to delivering exceptional customer service
- Ability to adapt to evolving work practices and requirements
- Excellent verbal and written communication skills
- High level of attention to detail
- Proficient computer and typing skills
About HCF
HCF is committed to enhancing the healthcare experience for our members. As Australia's largest not-for-profit health fund, we prioritize our members' health and well-being. Our mission is to provide healthcare that is understandable, affordable, high-quality, and centered around our members.
We strive to be true partners in health, guiding our members in making informed healthcare choices. Our core values shape our culture and drive us toward achieving our strategic goals.
Workplace Culture & Benefits
At HCF, we are united by a shared purpose: to make healthcare accessible and member-focused.
We prioritize wellness and work-life balance, equipping our employees with the necessary tools and resources to support their well-being. Our benefits include:
- Subsidized health insurance coverage
- Parental leave for all new parents
- Mental health and wellness initiatives, including workshops and fitness classes
- Discounts on various insurance products and fitness memberships
We value collaboration and inclusivity, fostering a diverse and welcoming workplace for all employees.
HCF is dedicated to continuous learning and development, offering various opportunities for personal and professional growth.
Next Steps
If you require any adjustments during the application or recruitment process, please reach out to our Talent Acquisition team for assistance.
