Provider Relations Specialist

1 week ago

Parramatta, New South Wales, Australia HCF - Member Service Full time

Position Overview

The Provider Services Officer plays a pivotal role in delivering exceptional support to HCF providers and current members. This position requires outstanding communication skills, particularly over the phone, and a commitment to maintaining a high standard of professionalism to ensure a positive experience for both providers and members.

As a self-motivated individual, you will excel in a customer-focused environment and be eager to advance your career within HCF's Claims division. This role involves working in the office on a part-time basis.

Key Responsibilities

  • Handle a significant volume of incoming calls from providers and members
  • Address complex inquiries and resolve them within established service level agreements
  • Safeguard the confidentiality of provider and member data
  • Ensure the accuracy of provider and member records
  • Engage and communicate professionally with both internal and external stakeholders
  • Adhere to company policies and procedures consistently

Candidate Profile

The ideal candidate will possess a positive demeanor and a proactive approach. Experience in call centers or claims processing is essential.

  • Strong dedication to delivering outstanding customer service
  • Ability to adapt positively to evolving work practices and requirements
  • Excellent verbal and written communication abilities
  • High level of attention to detail
  • Proficient computer and typing skills

About HCF

HCF is committed to enhancing the healthcare experience for our members. As Australia's largest not-for-profit health fund, we prioritize our members' health and well-being. Our mission is to make healthcare accessible, comprehensible, high-quality, and centered around our members.

We strive to be genuine health partners, guiding our members in making informed healthcare choices. Our core values shape our culture and drive us toward achieving our strategic goals.

Work Environment & Benefits

At HCF, we are united by a shared mission: to make healthcare more affordable and understandable.

We promote wellness and work-life balance by equipping you with the necessary resources to support your personal well-being. Our benefits include:

  • Subsidized health insurance coverage
  • Parental leave for all new parents
  • Mental health initiatives, including workshops and fitness programs
  • Discounts on various HCF products and services

We value collaboration and inclusivity, fostering a diverse and welcoming workplace for all employees.

We believe in continuous learning and provide numerous opportunities for professional development, including workshops and mentorship programs.

Next Steps

If you require any adjustments during the application or recruitment process, please reach out to our Talent Acquisition team for assistance.

We encourage all interested candidates to submit their applications promptly, as we review submissions on an ongoing basis.

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