Process Optimisation Analyst

At Bupa, we are transforming the way healthcare is done. Our purpose is to help people live longer, healthier, happier lives and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change.

**The opportunity**

The purpose of the Technology Process Optimisation Analyst is to analyse and optimise Bupa's software development engineering processes and tooling. _This position is offered as a 2-year fixed term contract, full-time hours and based from Bupa's Melbourne offices with flexible hybrid work arrangements available._

With previous experience working in a software delivery lifecycle, you'll have the opportunity to design and re-engineer processes, workflows and system interfaces that are portable and scalable and collaboratively deliver process improvements through process automation and data analytics to support evolving operational needs. In addition, you'll continually assess operational risks, proposing effective process solutions and be a major contributor to the technology risk management process.

Your new team is highly collaborative, champion team spirit and challenge each other respectfully to deliver the best solution for their customer.

**Key responsibilities**:

- Identify key business improvement opportunities using customer & data insights to improve customer experience, provide operational benefit and increase business productivity.
- Use process mapping techniques for current state assessment and recommend future state with appropriate engagement with the business. Partnering with business stakeholders to identify the key metrics and success factors that best reflect core business processes.
- Partner with stakeholders to conduct process performance reviews based on the baseline data to help prioritise process improvement and process re-engineering initiatives in partnership ensuring their engagement, participation and commitment.
- Ensure that improvement activities are delivered using the appropriate measurement tools and track key metrics to control process capabilities and mitigate risk.
- Analyse Bupa's Application Lifecycle Management processes to map, optimise and identify operational improvement to improve metrics and measurements.
- Analyse process and controls standards, process framework, and change governance

**What's in it for you.**

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.

**What do I need?**

We anticipate the Process Optimisation Analyst will bring 2-5 years' relevant experience, demonstrating proficiency in process mapping and assisting with workshop facilitation, within a medium to large enterprise. Your collaborative approach will see you establish positive relationships as a trusted and respected Analyst with team members and senior stakeholders to collectively achieve successful business outcomes.

In addition, you'll bring to the role:

- In-depth and up-to-date knowledge of process management systems, quality improvement and other process improvement tools and methodologies such as Value Stream Management and Lean
- Previous experience working within a software delivery lifecycle would be highly regarded.
- Proficiency in analysing data across systems (Azure DevOps, EPM, Wave, Excel) using tools such as Microsoft Excel, Power BI and Tableau.
- Curiosity - by using a data driven approach to identify opportunities that align with Business and Technology strategy to improve team performance and drive business efficiency.
- Clear thinking, with an ability to connect pieces of work from across the business.
- Accountability -takes ownership and acts with integrity to deliver required results.
- Interested to explore some more? Click on the links below:_
- Bupa puts First Nations Health at the centre of Reconciliation Action Plan_
- Because being you at Bupa matters_