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Workshop Logistics Coordinator

2 months ago

Dandenong, Victoria, Australia Techtronic Industries Full time

About Us

Techtronic Industries is a company that values innovation and disruption. For 100 years, our people and culture have been the foundation of our legacy. We celebrate our centennial with excitement, looking forward to what's ahead.

Our Commitment

We are committed to ensuring our people have a great experience. In addition to an exciting and challenging role, we provide a range of great employee benefits, including:

Discounts & Perks: Generous discounts on company products.

Social: Recognition programs and social events to celebrate our team's achievements.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

About the Role

We have an exciting opportunity for a Workshop/Warehouse Logistics Administrator to join our friendly, growing team located in Dandenong South. The successful candidate will work as part of the service operations team dedicated to supporting the Internal Service Centre within the SalesForce, SAP, TNT, and other associated technology platforms.

Your Key Responsibilities

  • Accepting tools for drop off via direct customers or freight (ingoing and outgoing freight requirements)
  • Provide customers and retailers with updates on their warranty claims via phone and email.
  • Book incoming tools into SAP - C4C and complete necessary documentation.
  • Allocate tools in accordance with operational workflow.
  • Allocate ordered spare parts with relevant service claims.
  • All necessary warehouse duties (Unpack, pack etc.)
  • Communicate with After-Sales support team to obtain claim relevant information.

What We're Looking For

  • Experience using SAP, salesforce, and/or other similar technology platforms (preferred but not essential)
  • Excellent ability to respond to deadline pressures and demonstrate time management skills.
  • Great communication skills with an enthusiastic personality
  • Ability to demonstrate initiative.
  • Solid time management and attention to detail.