Logistics Operations Coordinator

2 weeks ago


Dandenong, Victoria, Australia Lineage Logistics Full time

As a Logistics Operations Coordinator at Lineage Logistics, you will play a pivotal role in ensuring the smooth operation of our logistics services. Your primary responsibility will be to work efficiently and collaboratively with our customers and operations teams to manage and resolve customer queries, providing the best solutions for both our customers and the business.

Key responsibilities include:

  • Responding to customer enquiries via email and telephone in a timely and professional manner
  • Partnering with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner
  • Diagnosing inbound customer service enquiries and resolve where applicable
  • Conducting enquiries with internal stakeholders prior to escalation any complex customer enquiries to Leaders and operations
  • Producing KPI reports and performing general administration tasks as required

We are looking for a highly skilled and experienced individual who can develop strong relationships with customers and internal operations staff, and who possesses outstanding verbal and written communication skills. If you have a good understanding of a fast-paced logistics/retail operation and extensive experience in providing high-quality and professional service to both internal and external stakeholders, we encourage you to apply.



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