Logistics Coordinator

3 weeks ago

Dandenong, Victoria, Australia Lineage Logistics Full time
Job Title: Delivery Services Officer

At Lineage Logistics, we are seeking a highly skilled and motivated Delivery Services Officer to join our team at our Lyndhurst facility in Dandenong South, Melbourne.

Job Summary:

The successful candidate will be responsible for managing and resolving customer queries, working efficiently and collaboratively with our customers and operations teams across Victoria, New South Wales, and Queensland.

Key Responsibilities:
  • Respond to customer enquiries via email and telephone in a timely and professional manner
  • Partner with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner
  • Diagnose inbound customer service enquiries and resolve where applicable
  • Conduct enquiries with internal stakeholders prior to escalation of complex customer enquiries to leaders and operations
  • Produce KPI reports and perform general administration tasks as required
Requirements:
  • Experience in a similar role, preferably within a manufacturing, logistics, or distribution environment
  • A good understanding of a fast-paced logistics/retail operation
  • Extensive experience in providing high-quality and professional service to both internal and external stakeholders, including managing competing customer and internal stakeholder requests
  • Impressive credentials in developing strong relationships and rapport with customers and internal operations staff
  • Outstanding verbal and written communication skills
  • Time management and organisational skills
  • IT skills (Microsoft Office, WMS, TMS)
Why Lineage Logistics?

We are a values-based business that puts the safety and respect of our team first. We believe the foundation for stability and growth starts with trust, support, and collaboration. As the global leader in temperature-controlled logistics, you will have the opportunity to build a long-term, stable career working with some of the most talented professionals in the industry.

We partner with some of Australia's leading and most iconic brands, and you will have the chance to develop deep and rewarding relationships with key stakeholders across these businesses.

At Lineage Logistics, we are dedicated to building a diverse, inclusive, and authentic work environment and encourage applicants from all backgrounds to apply.

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